Purchasing and Redeeming Gift Cards and Virtual Gift Cards »

Purchasing a Gift »

Payment Options »

How to Order »

Sales Tax »

Technical »

Registration and Mailing Lists »

Professional Discount »

Product Information »

Gift Registry »

Gift Registry Purchases »

Ratings and Reviews »

SLT Channels of Business »

Cooking Class Program »

 

Purchase/Redeem Gift Cards Back to Top »

Are gift cards available for purchase online?
Yes, when purchasing a gift card online you can choose between a virtual or traditional gift card. Virtual gift cards are delivered electronically via email to the gift giver or a gift recipient and can be delivered on the date of your choosing. To purchase a gift card click here.
Can I use my gift card anywhere in your company?
Yes. Virtual gift cards and traditional gift cards may be used in any of our stores, in our cooking school program, on our website and when ordering by phone.
I have an old gift card. Can I still use it?
Our gift cards have no expiration date and can be used to purchase items in any of our stores, in our cooking school program, on our website and when ordering by phone. Gift cards are not redeemable for cash.
Do you charge shipping for gift cards?
Traditional Gift Card: No, we don't charge for shipping if you purchase a gift card for delivery anywhere in the 48 contiguous states and select Standard Delivery. Express Delivery is $6.50. If you prefer Overnight Delivery there is a $10.00 charge. Add $7.50 for shipments to Alaska and Hawaii. Overnight orders must be in by 2 pm EST to qualify for delivery on the next business day. Items sent using Standard Delivery are sent via USPS and take approximately 7-10 days to arrive.

Virtual Gift Card: Virtual Gift Cards are emailed directly to the recipient and are not subject to delivery charges.
How do I find out the balance on my gift card?
You may check the balance on your Sur La Table gift card online, in-stores or by calling our Customer Service Center at 1-800-243-0852. To check the balance of your gift card online, click "Gifts & Gift Cards" in the top menu, and select "Check Gift Card Balance." Then enter your gift card and pin number where indicated in the "check balance" box.
 

Purchasing a Gift Back to Top »

Can I send a gift to someone else in addition to myself?
Yes. We offer the ability to ship an order to multiple addresses.
Do you gift wrap?
Yes, gift wrapping is available for most items. During the online checkout process you may designate the items that you would like to have gift wrapped. Gift wrapping charges of $5.00 per item apply.
Can I write a gift message?
Yes, you may include a gift message with your order.
What if I want to return a gift?
We guarantee your complete satisfaction with the products we sell from our stores, catalog and website. If for any reason you're not completely satisfied with your gift, we will either replace it or exchange it for another item or a Sur La Table gift card equal to the amount of the returned item. If you have a Sur La Table receipt, gift receipt, or shipping invoice we will also refund you the purchase price. We offer two ways to return merchandise. Either take it to any one of our stores, or return it to our Direct Returns Department. To return items to our Direct Returns Department, please include the following:
  • order number
  • item number being returned, and name/description
  • if item is being exchanged: item number for exchange, and shipping address
  • if for a refund: original form of payment, gift receipt, or shipping invoice
  • your contact information: email and/or phone number
 

Payment Options Back to Top »

What methods of payment do you accept? 
Sur La Table accepts:
  • Visa™, Master Card™, American Express™ and Discover™ credit cards containing a billing address in the United States
  • PayPal™
  • Sur La Table Gift Cards
  • Checks or Money Orders based on United States funds
Is it safe to use my credit card? 
Yes, all order transactions are completed using a secure site.
How do I use PayPal to pay for my orders? 
You can use PayPal™ to quickly and securely pay for your orders at SurLaTable.com. While you're checking out, select PayPal as your payment method. You can also click the Check Out with PayPal button in your shopping cart.

You'll need to sign up for a PayPal account if you don't already have one. You can do this while you're checking out after you select it as your payment method. You can also visit PayPal to create an account at any time.

Once you choose to use PayPal, you'll be taken to their site to verify your financial details, then returned to our site to complete your transaction.

Note: PayPal is not a payment option in our stores.

For more detailed information about PayPal, or if you have questions not covered here, visit their help center.
My billing address is not in the United States. How do I place an order? 
We are only able to accept credit cards with a billing address in the United States. We can place an order using a check or money order in United States funds. To place an order to ship outside the United States, please call us, at 1-800-243-0852 from Canada or 317-858-5700 from all other countries.
 

How to Order Back to Top »

How do I order? 
There are a number of ways you can place an order.
  • On our website, go to the product page of the item you would like to purchase and click the "ADD TO CART" button. Once one or more items have been placed in your shopping cart follow the check-out instructions.
  • You can call Sur La Table Customer Service at 1-800-243-0852 from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun. (Holiday hours may vary.)
  • You can visit a Sur La Table store near you. To find the store nearest you, click here.
How do I change my order? 
You may change your order at any time before you click the final PLACE ORDER button. Once you have submitted your order it can't be changed.
What about backorders? 
Due to the popularity of our products, some items may be placed on backorder. In such cases, you will be notified by email or USPS mail that the item you selected is currently on backorder. You will also receive an estimate for when we expect it to become available. If the backordered item is part of an order that includes other items, you will not be charged for the item on backorder until it is sent to you and you will not be charged for any additional shipping.
How do I cancel my order? 
Our goal is to provide you with exceptional service. To provide timely delivery we begin processing orders immediately after an order has been placed. During the checkout process you may make changes to your order. However, once your order has been submitted it cannot be altered. We do offer a 100% satisfaction guarantee on all of our products. Therefore, if you are not completely satisfied with your order, you may return anything you purchase.

Orders shipped directly to you by our supplier: Due to custom manufacturing or turnaround time to ensure freshness, we are unable to cancel these orders once they have been purchased.
How do I order using a catalog? 
If you would like to make a purchase with a catalog you have received in the mail or in one of our stores, either call our Customer Service Center at 1-800-243-0852 or enter the SKU# in the Search field of our website and click the Search button. Once you have entered the SKU# in the search field and have clicked the Search button, you will be directed to the appropriate product page where you may add the item to your shopping cart.
Do you send order confirmations? 
We automatically send you an email confirming all details associated with your order, within one hour of when your order was placed.
What if I don't receive a confirmation of my order? 
If you don't receive confirmation of your order within 24 hours, send us an email or reach us by phone by calling 1-800-243-0852, and one of our Customer Service Representatives will be happy to check our system for your order. Our Customer Service Representatives answer email inquiries and phone calls from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun. To check your order status, we will ask you to provide us with your name, your billing zip code, and the date you order was placed.
How do I place an order to be sent to another country? 
We currently do not offer international shipping via our website. To place an order requiring international shipping we invite you to call our Customer Service Center at 1-800-243-0852 for assistance. Note: Free shipping offers do not extend to international orders.
What if I'm having trouble ordering from your site? 
Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send us an email or call our Customer Service Center at 1-800-243-0852. Representatives are available to answer your emails or calls from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.
 

Sales Tax Back to Top »

How does your site calculate sales tax? 
If you are purchasing an item in any of our retail stores, sales tax is calculated in accordance with applicable state and local laws. If you are purchasing an item using our website or via the phone, taxes are calculated based upon the location to which your order is being shipped.

Kentucky, Oklahoma, South Dakota and Vermont Sales Tax: For those customers purchasing from Sur La Table and shipping to KY, OK, SD, and VT: We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities. For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website.

Some customers have asked why these new requirements exist. We are required to provide the notice (but not the reports) above for Oklahoma purchases based on an Oklahoma law (HB 2359) enacted in June 2010. Kentucky, South Dakota, and Vermont have established similar requirements.
 

Technical Back to Top »

What are the browser recommendations for using surlatable.com? 
In order to access all the features of our website, we recommend that you have cookies and JavaScript turned on. Our site looks best when viewed on high-color screens with 1024-wide by 768-high pixel resolution or better.
What is a "cookie"? 
A cookie is small text file that is automatically saved by your browser on your computer. Your browser cannot save cookies unless you allow it to do so.
Why does surlatable.com use cookies? 
Our site uses cookies to identify you as a unique visitor and to personalize your shopping experience. For example, if you have items in your shopping cart and leave our site or close your browser, the cookie helps us to identify you upon your return, so the contents of your cart will still be there for you. Your privacy and security are not compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and no personal information is collected by or stored within this cookie.
 

Registration and Mailing Lists Back to Top »

How do I manage My Account? 
To manage your account on surlatable.com you must be registered user. To Login or Register, click on Login or Register in the header of any page. You will be asked to Login if you haven't already, or to create a new account. If you are experiencing difficulty please send us an email or call our Customer Service Center at 1-800-243-0852. Representatives are available to answer your emails or calls from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.
How do I sign up to receive emails from Sur La Table regarding news and events? 
To receive emails from Sur La Table, simply enter your email address in the "Sign Up for Emails and Special Offers" field at the bottom of our website, and click "Sign Up."
How do I change "my information"? 
In order to revise your billing information & shipping addresses, you will need to have previously registered with surlatable.com. Just click on Login or Register in the header of any page. You will be prompted to Login if you haven't already. Once you have logged in you may revise any of your billing or shipping information. If you are experiencing difficulty please send us an email or call our Customer Service Center at 1-800-243-0852. Our representatives are available to answer your emails or calls from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.
How do I remove my name from your catalog and email newsletter lists? 
If you wish to no longer receive the Sur La Table catalog, please send us an email or call our Customer Service Center at 1-800-243-0852. Our representatives are available to answer your emails or calls from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.

Please note that it may take up to 12 weeks to completely remove your name from our list due to timelines associated with production and delivery of the Sur La Table catalog.

If you wish to no longer receive email newsletters from Sur La Table and want to unsubscribe, you will find a link at the bottom of our email newsletter which allows you to unsubscribe. By clicking on this link you will be removed from our email list. You may also call our Customer Service Center at 1-800-243-0852. Our representatives are available to answer your calls from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.
Do you share my information with other businesses? 
Please review our Privacy Policy for more information.
 

Professional Discount Back to Top »

Would you tell me about your Professional Discount? 
Love cooking so much you've made a career of it? Because we share that same passion we offer a discount of up to 10% for culinary professionals and culinary students. Discount applies to:
  • Casual and formal dining establishments, hotels and licensed catering companies
  • Journalists, photo stylists and authors whose work focuses on the food industry
  • Schools with culinary curriculum and their instructors
  • Students currently enrolled in a cooking school or culinary program
All you have to do is bring in proof of your professional or student status or business, such as a copy of your business license, business card, professional association ID, current pay stub, corporate credit card or current student ID to any store. Once we have your information on file, we can apply your discount to purchases made in our stores.

Discount Exclusions: We are not able to offer a Professional Discount on sale items, gift cards, prior purchases, cooking classes, gift wrap, shipping, purchases made on surlatable.com, purchases made over the phone, or on the following brands: All-Clad, Zwilling J.A. Henckels, Wüsthof, Shun, Miyabi, Krups, Breville, Nespresso, Jura, Capresso, Le Creuset, and Staub.
 

Product Information Back to Top »

Who may I speak with if I have a question about a product? 
Our Customer Service Representatives share your passion for cooking and love for food. If you have any questions, we encourage you to send us an email or call our Customer Service Center at 1-800-243-0852 to speak to one of our expert representatives, available to answer your calls from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.
Who may I speak with if I need help locating a product? 
If you need help locating a product in our catalog or on our website, we encourage you to send us an email or call our Customer Service Center at 1-800-243-0852 to speak to one of our expert representatives, available to answer your calls from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.
How do I search for a product? 
You can enter either a keyword, such as brand or color, or a product number in the search box. The search engine will then take you to the corresponding results page.
 

Gift Registry Back to Top »

How do I view or make changes to my Gift Registry? 
Click on the Gift Registry menu located atop surlatable.com to access our Gift Registry. If you wish to make changes to your account or to add or edit items on your registry click on manage Gift Registry.
Do you offer a completion program? 
After your event, you're automatically eligible to receive a 10% discount on items remaining on your registry list. As our gift to you, you'll also receive 10% off any new items you wish to add to your registry. This discount applies to unlimited online, in-store or phone purchases for up to 6 months after your event date. Applicable to wedding and commitment ceremony registries only.
How do I redeem my 10% Gift Registry Completion Discount online? 
To redeem your 10% completion program discount online, login to your Gift Registry account and the 10% discount will be automatically applied during the checkout process. For your convenience, you can also redeem your 10% completion discount in our stores using the information emailed to you after your event date. Applicable to wedding and commitment ceremony registries only.
What is WeddingChannel.com? 
WeddingChannel.com is one of our online partners and offers an additional way for your friends and family to find your Gift Registry. Once you have registered at Sur La Table your Gift Registry will automatically be accessible for viewing at WeddingChannel.com.

If you prefer that your Gift Registry not be displayed on WeddingChannel.com you may opt out when creating your registry.
Will I be able to track items purchased from my Gift Registry? 
Included with your Sur La Table registry is Registry Tracker, a tool that enables you to see items purchased from your registry, who purchased them and the percentage of items that you have remaining by product category.

All changes and purchases made to your registry online will be updated immediately. All changes and purchases made in our stores or via our Customer Service Center will also be reflected online and in stores within 15 minutes.
If I create my Gift Registry online, will guests be able to access it in Sur La Table stores? 
Yes. Your friends and family will be able to access your entire Gift Registry online, in our stores, or over the phone.
How long will my registry be posted after my event? 
Your registry will remain active for eighteen months after your event date. If you need to access it after that, call us at 800-243-0852. Just give us your name, co-registrant's name, registry number (if available) and date of event.
Can I choose seasonal items for my registry? 
Sur La Table searches the world to find unique and hard-to-find items. Because many are handmade by local artisans, we cannot guarantee that they will be available year-round.

If available inventory of a seasonal item that you have registered for becomes low, we will alert you so that you may determine if you would like to purchase it or select an alternative item.
Can I purchase a gift item online that is currently on backorder online? 
Yes. We will notify you via email that the item is on backorder and when we expect it to be restocked. Once the item is restocked, we will complete your gift order as soon as possible. You may also check your local store to determine if a backordered item may be available.
Can I create and edit my gift registry? 
Yes. You can create and edit your registry online any time, day or night. Changes made online will be reflected immediately. Changes made via your personal Registry Concierge or in any store will be reflected within 15 minutes.
What if I get duplicates of a registry gift? 
While our system updates your registry within 15 minutes, if not immediately, there exists a possibility that you may receive duplicate gifts. If this happens we will gladly return or exchange the duplicate gift. Some reasons you might receive duplicates:
  • Several guests buying gifts within minutes of one another
  • A guest may not have requested an updated copy of your registry
  • After making a purchase, a guest may change their mind and purchase an alternative gift
  • A guest may wish to purchase more than the number of items you have requested
  • A guest may purchase an gift on our website without consulting your registry
  • A guest may not have informed an associate that their purchase was for a registry
What if I want to return a registry gift? 
We guarantee your complete satisfaction with the products we sell from our stores, catalog and website. If for any reason you're not completely satisfied with your gift, we will either replace it or exchange it for another item or a Sur La Table gift card equal to the amount of the returned item. If you have a Sur La Table receipt, gift receipt, or shipping invoice we will also refund you the purchase price. We offer two ways to return merchandise. Either take it to any one of our stores, or return it to our Direct Returns Department. To return items to our Direct Returns Department, please include the following:
  • order number
  • item number being returned, and name/description
  • if item is being exchanged: item number for exchange, and shipping address
  • if for a refund: original form of payment, gift receipt, or shipping invoice
  • your contact information: email and/or phone number
How do I know which items to include in my registry? 
To help you get started, we offer detailed information and inspiration for equipping your first kitchen in a comprehensive online guide, featuring a registry checklist and helpful tips.
Will I be notified if items on my registry have been discontinued? 
We will automatically alert you by email if items that you have selected for your registry have limited availability so that you may determine if you would like to purchase them or select alternatives. If an item is no longer available you will receive an additional email so that you may select an alternative.
What if the intended recipient never received their virtual gift card or accidentally deleted the email containing their virtual gift card? 
Please call our Customer Service Center at 1-800-243-0852. Customer Service Representatives are available from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun. To resolve the problem, we will require the following information: Order Number, Name of Recipient, and Email Address to which the virtual gift card was sent. Upon researching the problem we will reissue the virtual gift card to the desired recipient.
I'm not able to log in to my registry. What should I do? 
Please send us an email or call 1-800-243-0852 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.
There are items showing as purchased on my registry; why haven't I received them? 
There are several reasons why an item may show as purchased but you have yet to receive it:
  • The item was recently purchased and shipped and is still in transit
  • Your guest may not have had a chance to deliver the item to you
  • The item is on backorder and has yet to be shipped
I have guests coming from overseas. Can they shop online? 
Yes. We are able to accept orders from overseas with a credit card that has a United States billing address. We can also place an order using a check or money order in US funds. To place an order to ship outside of the US, please call us, at 1-800-243-0852 from Canada or 317-858-5700 from all other countries.
My fiancé and I are in the military. Do you ship to military addresses? 
Surlatable.com offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses.

The proper format for a military address is to enter APO (Army Post Office) or FPO (Fleet Post Office) in the city field, along with "AE" (mail going to Europe, the Middle East, Africa and portions of Canada), "AP" (the Pacific) and "AA" (for the Americas and portions of Canada) in the state field. Therefore, the bottom line of overseas military addresses is: APO or FPO; followed by AE, AP, or AA; and then the ZIP Code.
We'll be out of town after our occasion. Can you hold our gifts until we get back? 
We apologize, but we cannot hold gifts for pickup. However, we do enable you to indicate pre-event and post-event shipping addresses for your Gift Registry.
How can I keep track of my gifts and thank you notes? 
Included, with your Sur La Table registry is Registry Tracker, a tool that enables you to see items purchased from your registry and who purchased them. Using Registry Tracker, sending thank-you notes is easy.
What is Registry Concierge Service? 
When you create a Sur La Table Gift Registry you'll be provided with a dedicated personal concierge who is available to guide you throughout the gift registry setup, management and completion process. As a passionate cook, your concierge is expertly trained to answer any questions you have regarding product selection. To speak with a Registry Concierge simply call 1-800-243-0852.
 

Gift Registry Purchases Back to Top »

How do I know what someone still needs? 
When viewing an individual's or couple's Gift Registry, the "still needed" column will indicate the items that have not yet been purchased.
Can I order a Gift Card for the couple? 
Yes. When purchasing online you can choose between virtual or traditional gift cards. Click on the "Gifts & Gift Cards" link on the top of any page to purchase.
What does Sur La Table's gift packaging look like and how much does it cost? 
Great gifts come in great packages! Gift wrap charges are per $5 per item. We'll place each item being shipped in one of our beautiful gift boxes and fishish it with eggplant ribbon and copper sticker. Please note: some larger items and items shipped directly from the vendor cannot be placed in a gift box. These items are clearly marked on surlatable.com. Similar items may be placed in a single gift box. When you ship items to multiple addresses, we'll add $5 for each additional address.
 

Ratings and Reviews Back to Top »

How do I submit a rating and a review for a product? 
Thank you for taking the time to review products that you've purchased from Sur La Table. To write a review, go to the product page and click "Write a Review." Then sign in by typing your email address and a nickname. (Although your nickname will appear, your email address will not appear online; we request it in the event we need to contact you with questions about your review.) Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Indicate whether or not you would recommend this product to other customers and then include any comments you have regarding the product's quality, performance and ease of use. For the benefit of other customers, we recommend that you be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click "Submit."
When will my rating and review appear online? 
It may take 3 to 5 business days before approved reviews appear on the site. We reserve the right to withhold reviews that include:
  • Obscenities, discriminatory language or wording inappropriate for a public forum
  • Advertisements, spam content or references to other online sites, offers or products
  • Contact information, including email addresses, URLs, phone numbers or addresses
  • Comments that are critical of other posted reviews or their authors
Please see our review guidelines for further information.
 

SLT Channels of Business Back to Top »

Are there differences in prices among your three channels of business? 
We make every attempt to have consistent pricing across our website, catalog and retail stores. In the case of a discrepancy, please send us an email or call our Customer Service Center at 1-800-243-0852. Customer Service Representatives are available from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.
Where can I get more information if I have a product I would like to sell through Sur La Table? 
For more information about sales opportunities within Sur La Table, send us an email.
 

Cooking Class Program Back to Top »

How do I register for a class? 
To find a class, click "Cooking Classes" in the top menu (or click here). On any Cooking Class page, browse the "Class Locations" menu down the left side, or use the Search widget at top left, to locate your preferred Sur La Table store. Each store page features a calendar listing all classes offered at that location, month by month. Click the title of the class you want to attend. Enter the number of seats you wish to reserve in the "Seats available" box and click the "Add to Cart" button. Follow the instructions through the shopping cart.

Payment in full is required at the time of registration.
How long are classes? 
Classes are 2 to 2½ hours in length.
Do I need to set up an account? 
When you register online, you will be asked to create an account and choose a password. We ask that you do this so that we can provide you with a higher level of service and security for this and future transactions. You only need to enter this information once. As a bonus, creating an account will allow you to review a list of your prior attendance at any time. Account holders can edit contact information at any time by clicking on the My Account section of the Web site. Items marked with an * are required. After registering, you will receive a confirmation e-mail of your registration. If you do not receive this e-mail, please send us an email.
What is the format of your classes? 
We offer two different formats listed below. Classes are 2 to 2½ hours in length. You will be given a tasting size portion of all the dishes prepared during the class. We will also provide you with recipes for all the menu items.

Hands On: These are full participation classes. Students take part in practicing techniques and preparing the menu items. Hands-on classes are limited to 16 people.

Demonstration: Designed as an observation class, participants watch while chefs explain and show recipe preparation and cooking techniques. Class is limited to 32 people.

Kids: Classes are limited to children between the ages of 8 to 12.

Teens: Our teen classes are limited to the ages of 13 to 18.
Should I register for a class with a waitlist? 
If a class is in waitlist status, you can add your name to the waiting list. You do not need to submit any payment information until a spot becomes available. If an opening becomes available, you will be contacted by phone or e-mail. Please complete both day and evening phone numbers. Your credit card information will be required at the time you accept a spot in the class. Depending on kitchen availability and interest, we may add additional classes to satisfy demand.
What is your cancellation policy for classes? 
You may cancel your registration for a class up to 48 hours in advance of the class starting time and receive a full refund or transfer to another class of equal value. To cancel a registration, contact the local Culinary Manager for that location or call our Customer Service Center at 1-800-243-0852. Customer Service Representatives are available from 8am-midnight EST M-F and 10am-10pm EST Sat and Sun.

No refund or exchanges will be given on classes that are cancelled less than 48 hours prior to the class. Sur La Table reserves the right to cancel any class that fails to attract sufficient enrollment or as a result of chef illness or inclement weather. We will contact you by email or telephone and issue a full refund, or you may request to be transferred to another class of your choice (depending on availability). If you miss a class due to weather-related concerns, our standard cancellation policy applies.
What should I wear? 
We ask that you wear comfortable, casual clothing and flat comfortable shoes. Please do not wear open toed shoes or sandals.