John Boos & Co.® End-Grain Maple Chopping Block
- Manufacturer: John Boos & Co.
- Material: Maple
- Dimensions: 20" x 15" x 2¼"
- Warranty: 1-year warranty against defects in workmanship or material
- Made in USA
Care & Usage Show
- Wipe with mild soap, water and damp cloth to clean. Reapply Boos Board Cream or oil as necessary to maintain finish
New The leading supplier of butcher blocks and cutting boards to restaurants and butchers has created this blend of mineral, linseed and orange oils...See product page for full details »
A must-have for wood cutting board and chopping block owners. John Boos wood cream features a natural formula of unbleached beeswax combined with food-grade ...See product page for full details »
That night while we were watching a movie we heard some loud snapping sounds coming from the kitchen. It sounded like plastic cracking. We looked all around the kitchen and could not find the source of the sound.
The next day as I began to use the board I noticed a huge crack in it. I showed my husband and he put the board back in the bag to return it. While we were prepping for company we heard the board continue to crack inside the bag. By the time he took it to the store the crack was almost half-way through the board.
Sur La Table was awesome exchanging the defective product and I got a new board that day.
So here we are less than 2 years later and I went to use my board the other day and was surprised to find a crack in it. We followed the instructions we were given implicitly and used the Boos board cream often.
Sur La Table does not offer exchanges or refunds past 60 days so I called the John Boos company. The representative asked for a copy of the receipt and pics of the crack. She also told me I was supposed to be using the John Boos “Mystery Oil” as the cream would only create a barrier on the board. Well that would have been nice to know although I honestly don’t think it would have mattered much.
Once again Sur La Table proved awesome as they were able to reprint a copy of my receipt because my husband used my email address during the sale. I sent Boos all the information they requested and was told that because it was over 1 year they couldn't do anything for me. They offered a suggestion of gluing the board and clamping it to seal the crack. I don’t believe this remedy to be food safe nor do I have the equipment needed to fix the board.
My problem with the customer service at The John Boos Company is if you're going to charge people almost $200 for a block of wood at least have the decency to stand behind your own product.
All in all I am happy with Sur La Table and their customer service but will not purchase another John Boos cutting board based on their inability to stand behind and service their own product.
This is a hefty board, but not too large to clean effectively. It's thick, and if you already have tall counters might boost the prep angle just enough to be awkward, but I'm 5'10" and it feels good.
After reading the review about cracking, and talking to other people who've used these boards, I was generous with the Boos Block Board Cream right away, letting a large amount soak in overnight before using the board at all. And I'm reapplying some of the cream every few weeks, especially while the board is new. So far, no problems with it at all.
This is, honestly, a dream cutting board. Perfect size, perfect solidity.
The other wonderful thing about end-grain boards is that you do not make as much damage with your knives. Cut marks ultimately get repaired when you recondition the wood.
1 year ago
I called Sur La Table who told me "sorry, no returns past 2 months, but we'll give you your receipt." OK. So I call John Boos.
I dealt with Sam who was WONDERFUL. She reached out to their representative with Sur La Table, and gave them the opportunity to reach out to me. WHICH THEY NEVER DID. Sam had photos of my cutting board, a ton of emails, and everything she needed to present to Sur La Table. But nothing.
After trying to do all she could with them, she finally told us we shouldn't have to wait for them, she apologized for them, and replaced our board, no questions asked.
I do like shopping at Sur La Table, but I think if they are going to sell another companies product like John Boos, they need to be as attentive to their customers as John Boos was for us. We love our cutting board and I'm happy with their products and ESPECIALLY their customer service.
Sam (Sara Muma), THANK YOU SO MUCH. I hope your supervisor sees this because you are wonderful, and an asset to this company!!
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