Extend protects your products with a simple, affordable plan so your product is covered even after the manufacturer's warranty expires. Just add the plan to your purchase during checkout.
All Extend eligible products on www.surlatable.com will be covered by the Extend Accidental Damage and Handling Protection Plan.
The ADH plan covers damages caused by accidents such as drops, breaks and spills and it begins at the time the customer purchases the product and lasts for the duration of the term it was purchased for.
If the ADH protection plan lasts longer the the manufacturer’s warranty, the ADH plan will also cover mechanical and electrical failure, just like a regular extended warranty plan, once the manufacturer’s warranty has expired.
The Extend ADH Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective under ADH conditions.
ADH Protection Plans are only purchasable directly on www.surlatable.com displayed as offers on the product detail pages.
Extend provides peace of mind and financial protection should there be an accident with your product, such as a drop, break, or spill. Additionally, when the manufacturer’s warranty expires, the Extend ADH plan will continue to cover accidental damage as well as product failure due to mechanical or electrical failure, should that be applicable. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.
All Small appliances and other products with electrical or mechanical components are eligible for extend warranties. This is easily seen on the product pages across the website.
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707.
If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.
An email will be sent by Extend after purchasing a protection plan that details
- Contract ID
- Warranty
- Term Length
- Coverage Dates
- Product Name
If this email is not received, Please contact the Sur La Table Customer service team.
Yes, the replacement product will continue to be covered under Extend’s protection plan.
Yes, warranty refund/cancellation policy will match Sur La Tables refund policy. All plans can be cancelled within 30 days of purchase.