We guarantee your complete satisfaction with the products we sell from our stores, catalog and website. If you wish to return merchandise we will exchange the product, credit your account or issue a refund. If any products you have purchased are damaged or defective, or part of an incorrect shipment, we will contact UPS to have them picked up. Please allow 1 to 2 business days for an item to be picked up. If you have any questions please send us an email or call us at 866.328.5412 between 7:00 am and 5:00 pm PST, Monday through Friday, and speak to one of our customer service agents.
>How can I return merchandise?
There are two ways you can return merchandise to us.
Take it to any of our stores. Please bring your invoice or receipt.
Return it to us by mail. If you choose to mail your return, please complete the Return Form located on the back of your invoice included with your package. Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form. If you do not have your invoice please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us - simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method.
>How long does it take for a refund?
After your merchandise has been received in our warehouse, we will issue you a refund to your credit card account within 10 business days. A refund by check will take up to 14 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.
