Our best price policy applies to online and in-store purchases. You can also match online prices for in-store purchases.
• For online purchases, before placing your order, please contact our customer service team at 1-317-559-2041. They'll verify the ad or check the link to the competitor pricing and then place the order, including the price adjustment, for you.
• For in-store purchases, present the qualifying ad or website to a store associate.
Our price match guarantee offer is valid for online and in-store purchases, and we allow you to match online prices for in-store purchases. For online purchases, before placing your order, please contact our customer service who will verify the copy of the ad or check the link to the competitor pricing. If you have questions, please call our customer service team at 1-317-559-2041. For in-store purchases, please see a store associate.
Terms and Conditions: The item being matched must be identical in brand name, size, weight, color, quantity, and model number. Each customer is limited to only one price match per identical item. At the time you request a price match, the lower price item must be in stock and available in our store or on our website. In addition, the lower price must be current (not outdated), published, and valid, and you must have evidence of an original, complete paper advertisement or website address showing the price of the item being matched. Price match is available only in the U.S. and only on the day of your purchase. In calculating a retail, in-store price match, we will add to any online price the applicable sales tax for the state where our store is located. Additional shipping charges may apply to orders where a price match have been made and the competing retailer also charges shipping.
Price Adjustments: If we mark down the price of an item you've already purchased, we're happy to adjust the price at your request within 14 days of your purchase date.
Exclusions: This offer excludes the following:
• Category-wide or storewide discounts.
• Percentage or dollars-off discounts (e.g., "20% off" or "$10 off a purchase of $100 or more") and coupon-required prices.
• Pre-order and trade-in offers.
• Bundle offers, instant rebates, and mail-in offers. We do not take competitor coupons online. Coupons may be accepted in-stores only if coupon present at time of purchase (see stores for details).
• Free items, buy-one-get-one-free items, and gift-with-purchase offers if the retail price is not shown in the advertisement.
• Typographical and other pricing errors.
• Items shipped directly from vendor or manufacturer.
• Service fees, such as free or discounted shipping and delivery fees.
• Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished, used, closeout, damaged, or liquidation.
• Prices from resellers, clearance websites, auction websites, and retail outlets.
• Prices on items that require a minimum quantity must be purchased for lower price to apply.
• Paid membership club and paid loyalty programs.
• Non-branded and private-label items.
• Prices offered outside the U.S.
Sur La Table reserves the right to suspend, terminate, update or modify this policy at any time.
The best price. We like to think you're getting the best value around. If you see a lower price somewhere else prior to purchase, just let us know—we'll match it.
Limited Lifetime Warranty: The limited warranty covers defects in materials and workmanship in the product. The limited warranty does not cover the normal wear and tear of the product. The limited warranty does not cover any damage caused by misuse or any alteration of the product. (We reserve the right to make these determinations based on the info provided and our product knowledge and experience.)
We guarantee the quality of the products we sell in our stores and website.
If you’re not satisfied with your purchase, you have up to 30 days to make an exchange or return.
An original receipt is required and items must be in new condition. All refunds issued will be in the original form of tender (in-store cash refunds are limited to $100, with any balance refunded as a check by mail). Returns accompanied by a gift receipt will be refunded in the form of a Sur La Table gift card. Prior purchase may be eligible for a one-time price adjustment within 14 days of purchase.
All clearance items (with prices ending in $0.X9) are final sale and are not eligible for return or exchange. Food items are final sale. Returns and exchanges without proof of purchase will not be accepted.
Extended Holiday Returns: Purchases made between Nov 1, 2025 - Dec 24, 2025, can be returned up until Jan 31, 2026.