If you have a return and would like to print your own return label using UPS, please click the link below and fill in the required information. A standard fee of $12.95 per shipment ($26.95 for Alaska & Hawaii) will apply (except in cases where merchandise arrives damaged or defective, incorrect item was shipped, or customer received duplicate shipments).
We guarantee the quality of the products we sell in our stores and website.
If you're not satisfied with your purchase, you have up to 30 days to make an exchange or return. An original receipt is required and items must be in new condition. All refunds issued will be in the original form of tender (in-store cash refunds are limited to $100, with any balance refunded as a check by mail). Returns accompanied by a gift receipt will be refunded in the form of a Sur La Table gift card. Prior purchase may be eligible for a one-time price adjustment within 14 days of purchase.
All clearance items (with prices ending in $x.49 or $x.99) are final sale and are not eligible for return or exchange. Food items are final sale. Returns and exchanges without proof of purchase will not be accepted.
- Option 1: Take it to any of our stores. Please bring your invoice or receipt.
- Option 2: Print your own UPS return label and take package to
your local UPS store. A standard fee of $12.95 per shipment will apply
($26.95 for Alaska & Hawaii) except in cases where merchandise arrives damaged or defective, incorrect
item was shipped, or customer received duplicate shipments.
- Option 3: Mail your return using another carrier. You can complete the Return Form located on the back of your invoice included with your package. Repack the product in the original packing materials used for shipping and enclose your completed Return Form. If you do not have your invoice, please include a note letting us know why you are returning the item and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us—simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method.
To initiate a return, please contact our Customer Service team at 1-317-559-2041. All furniture returns will incur a 20% restocking fee to cover our shipping and labor costs. Standard and white-glove shipping charges incurred at time of purchase are nonrefundable.
No. Our retail locations are not able to accept furniture returns.
If you are not satisfied with your purchase, return it within 60 days for a refund (shipping surcharges are nonrefundable).
Some furniture items require light assembly (indicated on the item’s product page).
Contact our Customer Service team at 1-317-559-2041 and we’ll be happy to ship you replacement hardware.
Our Customer Service team at 1-317-559-2041 is ready to guide you through any issues that arise during assembly.
After your merchandise has been received in our warehouse, we will issue you a refund to your credit card account within 10 business days. A refund by check will take up to 14 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.