If you have a return and would like to generate a UPS return label, please click the link below and fill in the required information. You will then receive an email with a QR code, which is to be scanned at a UPS store, where the label will be printed.
Except in cases where the merchandise arrived damaged or defective, incorrect item was shipped, or you received duplicate shipments, the following shipping fees shall apply:
- For each return shipment over $25.00, the shipping fee will be $12.95 (except for Alaska and Hawaii).
- For each return shipment under $25.00, the shipping fee will be $6.95 (except for Alaska and Hawaii).
- For each return shipment from Alaska and Hawaii, the shipping fee will be $26.95.
After your merchandise has been received in our warehouse, we will issue you a refund to your credit card account within 10 business days. A refund by check will take up to 14 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.
For purchases made through Amazon, please submit return requests through Returns & Orders on Amazon.com.
We have extended our return policy for the holiday season. Items purchased after November 1, 2023 can be returned until January 31, 2024. An original receipt is required and items must be in new condition with all original packaging. All refunds issued will be in the original form of tender (in-store cash refunds are limited to $100, with any balance refunded as a check by mail). Returns accompanied by a gift receipt will be refunded in the form of a Sur La Table gift card. Prior purchase may be eligible for a one-time price adjustment within 14 days of purchase.
All clearance items (with prices ending in $x.49 or $x.99) are final sale and are not eligible for return or exchange. Food items are final sale. Returns and exchanges without proof of purchase will not be accepted.
For purchases made through Amazon, please submit return requests through Returns & Orders on Amazon.com.
- Option 1: Take it to any of our stores. Please bring your invoice, receipt or show your order confirmation email. Refunds are issued in the original form of payment; if you used a credit card please bring that card with you.
- Option 2: Generate a return label via UPS and mail your merchandise back to us. Please click the link below and fill in the required information. You will then receive an email with a QR code, which is to be scanned at a UPS store, where the label will be printed. Except in cases where the merchandise arrived damaged or defective, incorrect item was shipped, or you received duplicate shipments, the following shipping fees shall apply:
- For each return shipment over $25.00, the shipping fee will be $12.95 (except for Alaska and Hawaii).
- For each return shipment under $25.00, the shipping fee will be $6.95 (except for Alaska and Hawaii).
- For each return shipment from Alaska and Hawaii, the shipping fee will be $26.95.
- Option 3: Mail your return using another carrier. You can complete the Return Form located on the back of your invoice included with your package. Repack the product in the original packing materials used for shipping and enclose your completed Return Form. If you do not have your invoice, please include a note letting us know why you are returning the item and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us—simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method. It is your responsibility to make sure that your package with the merchandise is properly delivered to us. You bear the full risk of loss during shipment. If we do not receive the merchandise for any reason (including, though not limited, due to shipping or carrier issues), we will not be able to process your return and will have no further liability with respect to such return, except to the extent required by applicable law. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
The limited warranty covers defects in materials and workmanship in the product. What is not covered: The limited warranty does not cover the normal wear and tear of the product. The limited warranty does not cover any damage caused by misuse or any alteration of the product. We reserve the right to make these determinations based on the info provided and our product knowledge and experience.
To initiate a return, please contact our Customer Service team at 1-317-559-2041. All furniture returns will incur a 20% restocking fee to cover our shipping and labor costs. Standard and white-glove shipping charges incurred at time of purchase are nonrefundable.
No. Our retail locations are not able to accept furniture returns.
If you are not satisfied with your purchase, return it within 60 days for a refund (shipping surcharges are nonrefundable).
Some furniture items require light assembly (indicated on the item’s product page).
Contact our Customer Service team at 1-317-559-2041 and we’ll be happy to ship you replacement hardware.
Our Customer Service team at 1-317-559-2041 is ready to guide you through any issues that arise during assembly.
After your merchandise has been received in our warehouse, we will issue you a refund to your credit card account within 10 business days. A refund by check will take up to 14 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.
Last Modified: October 12, 2023