Customer Service
Frequently Asked Questions
- Are gift cards available for purchase online? »
- Can I use my gift card anywhere in your company? »
- I have an old gift card. Can I still use it? »
- Do you charge shipping for gift cards? »
- How do I find out the balance on my gift card? »
- Can I send a gift to someone when also purchasing an item for myself? »
- Do you offer gift wrapping? »
- Can I write a gift message? »
- What if I want to return a gift? »
- What methods of payment do you accept? »
- Is it safe to use my credit card? »
- How do I use PayPal to pay for my orders?
- My billing address is not in the United States. How do I place an order? »
- How do I order? »
- How do I change my order? »
- What about backorders? »
- How do I cancel my order? »
- Do you send order confirmations? »
- What if I don't receive a confirmation of my order? »
- How do I place an order to be sent to another country? »
- What if I'm having trouble ordering from your site? »
- What is suggested pricing? »
- Do we test for lead in all of our products? »
- What is Find in Stores? »
- How do I use Find in Stores? »
- Where in store do I pick up my item? »
- Where do I pay for my items? »
- What price do I pay for my items? »
- How long will you hold my order at the store? »
- Can I have someone else pick up my order? »
- Can I have my surlatable.com order shipped to a store so I can pick it up there? »
- What is suggested pricing? »
- How much does Safonia shipping protection cost? »
- What situations does Safonia not cover? »
- What if I receive the wrong item? »
- Does Safonia cover manufacturing defects? »
- What if my package is delivered to the wrong address? »
- Does Safonia cover delays or losses due to natural disasters? »
- Does Safonia offer any rewards or cashback? »
- Does Safonia cover return shipping costs? »
- How do I create a claim with Safonia? »
- What if I'm not satisfied with my Safonia experience? »
- What are the browser recommendations for using surlatable.com? »
- What is a "cookie"? »
- Why does surlatable.com use cookies? »
- How do I manage My Account? »
- How do I sign up to receive emails from Sur La Table regarding news and events? »
- How do I change "my information"? »
- How do I remove my name from your email lists? »
- Do you share my information with other businesses? »
- How do I unsubscribe from SMS and text messages? »
- Who may I speak with if I have a question about a product? »
- Who may I speak with if I need help locating a product? »
- How do I search for a product? »
- What is suggested pricing? »
- What does the Limited Lifetime Warranty cover? »
- How do I view or make changes to my Gift Registry? »
- Do you offer a completion program? »
- How do I redeem my 10% Gift Registry Completion Discount online? »
- What is The Knot? »
- Will I be able to track items purchased from my Gift Registry? »
- If I create my Gift Registry online, will guests be able to access it in Sur La Table stores? »
- How long will my registry be posted after my event? »
- Can I choose seasonal items for my registry? »
- Can I purchase a gift item online that is currently on backorder online? »
- Can I create and edit my gift registry? »
- What if I get duplicates of a registry gift? »
- What if I want to return a registry gift? »
- How do I know which items to include in my registry? »
- Will I be notified if items on my registry have been discontinued? »
- What if the intended recipient never received their virtual gift card or accidentally deleted the email containing their virtual gift card? »
- I'm not able to log in to my registry. What should I do? »
- There are items showing as purchased on my registry... why haven't I received them? »
- I have guests coming from overseas. Can they shop online? »
- My fiancé and I are in the military. Do you ship to military addresses? »
- We'll be out of town after our occasion. Can you hold our gifts until we get back? »
- How can I keep track of my gifts and thank you notes? »
- What is Registry Concierge Service? »
- How do I submit a rating and a review for a product? »
- When will my rating and review appear online? »
- What are your review guidelines? »
- Are there differences in prices among your channels of business? »
- Where can I get more information if I have a product I would like to sell through Sur La Table? »
- What is suggested pricing? »
- How do I register for a class? »
- How long are classes? »
- What is the format of your classes? »
- Do I need an account? »
- What are the age requirements? »
- What is your cancellation policy? »
- What if I'm sick? »
- What should I wear? »
- What steps are you taking in your stores to help prevent the spread of COVID-19? »
- Do I need to wear a face mask while in a Sur La Table store? »
Purchase/Redeem Gift Cards
Yes, when purchasing a gift card online you can choose between a virtual or
traditional gift card. Virtual gift cards are delivered electronically via email to the gift
giver or a gift recipient. To purchase a gift
card click here.
Yes. Virtual gift cards and traditional gift cards may be used in any of
our stores, for cooking classes, on our website and when ordering by phone.
Our gift cards have no expiration date and can be used to purchase items in
any of our stores, for cooking classes, on our website and when ordering by phone. Gift cards
are not redeemable for cash unless required by law. In California, Sur La Table gift cards with
balances under $10 are redeemable for cash.
Traditional Gift Card: No, we don't charge for shipping if
you purchase a gift card for delivery anywhere in the 48 contiguous states and select Standard
Delivery. Express Delivery is $6.50. If you prefer Overnight Delivery there is a $10.00 charge.
Add $7.50 for shipments to Alaska and Hawaii. Overnight orders must be in by 2 pm Eastern to
qualify for delivery on the next business day. Items sent using Standard Delivery are sent via
USPS and take approximately 7-10 days to arrive.
Virtual Gift Card: Virtual Gift Cards are emailed directly to the recipient and are not subject to delivery charges.
Virtual Gift Card: Virtual Gift Cards are emailed directly to the recipient and are not subject to delivery charges.
You may check the balance on your Sur La Table gift card online, in-stores
or by calling our Customer Service Center at 1-317-559-2041. To check the balance of your gift
card online, click here then scroll down to "Gift Card
Balance" to enter your gift card number and PIN.
Purchasing a Gift
At this time we do not offer the ability to ship an order to multiple addresses. Separate orders would need to placed for each shipping destination.
At this time, gift wrapping in not available for online purchases; however, we do offer gift wrapping in our stores. The fee for this service is $5 per item.
We guarantee the quality of the products we sell in our stores and through our website. If you aren't completely satisfied with a gift you've received, simply return it within 30 days of your delivery date (for online orders) or 30 days of your purchase date (for in-store orders). Proof of purchase, a receipt, gift receipt, or gift registry showing the purchased item is required. You can choose to either replace the item or exchange it for a Sur La Table Gift Card equal to the amount of the returned item. For online orders, click here to initiate the gift return. You will be prompted to enter the order number and the email address associated with the order. Please see Returns and Exchanges for additional information about returning your gift.
Payment Options
Sur La Table accepts:
Note: Sur La Table gift cards cannot be split with Afterpay or Apple Pay.
Learn more about Afterpay.
Note: Sur La Table gift cards cannot be split with Afterpay or Apple Pay.
Learn more about Afterpay.
You can use PayPal to quickly and securely pay for your orders at
SurLaTable.com. While you're checking out, select PayPal as your payment method. You can also
click the Check Out with PayPal button in your shopping cart.
You'll need to sign up for a PayPal account if you don't already have one. You can do this while you're checking out after you select it as your payment method. You can also visit PayPal to create an account at any time.
Once you choose to use PayPal, you'll be taken to their site to verify your financial details, then returned to our site to complete your transaction.
Note: PayPal is not a payment option in our stores.
For more detailed information about PayPal, or if you have questions not covered here, visit their help center.
You'll need to sign up for a PayPal account if you don't already have one. You can do this while you're checking out after you select it as your payment method. You can also visit PayPal to create an account at any time.
Once you choose to use PayPal, you'll be taken to their site to verify your financial details, then returned to our site to complete your transaction.
Note: PayPal is not a payment option in our stores.
For more detailed information about PayPal, or if you have questions not covered here, visit their help center.
We are only able to accept credit cards with a billing address in the
United States. To place an order to ship outside the United States, please call us at 1-317-559-2041.
How to Order
There are a number of ways you can place an order.
To find the store nearest you, click here.
To find the store nearest you, click here.
You may change your order at any time before you click the final PLACE
ORDER button. Once you have submitted your order it can't be changed.
Due to the popularity of our products, some items may be placed on
backorder. In such cases, you will be notified by email or USPS mail that the item you selected
is currently on backorder. You will also receive an estimate for when we expect it to become
available. If the backordered item is part of an order that includes other items, you will not
be charged for the item on backorder until it is sent to you and you will not be charged for any
additional shipping.
Our goal is to provide you with exceptional service. To provide timely
delivery we begin processing orders immediately after an order has been placed. During the
checkout process you may make changes to your order. However, once your order has been submitted
it cannot be altered. We do offer a 100% satisfaction guarantee on all of our products.
Therefore, if you are not completely satisfied with your order, you may return anything you
purchase.
Orders shipped directly to you by our supplier: Due to custom manufacturing or turnaround time to ensure freshness, we are unable to cancel these orders once they have been purchased.
Orders shipped directly to you by our supplier: Due to custom manufacturing or turnaround time to ensure freshness, we are unable to cancel these orders once they have been purchased.
We automatically send you an email confirming all details associated with
your order, within one hour of when your order was placed. What if I don't receive a
confirmation of my order? If you don't receive confirmation of your order within 24 hours, send
us an email or reach us by phone by calling 1-317-559-2041, and one of our Customer Service
Representatives will be happy to check our system for your order. Our Customer Service
Representatives answer email inquiries and phone calls from 9am-9pm Eastern M-F and 10am-6pm
Eastern Sat and Sun. To check your order status, we will ask you to provide us with your name,
your billing zip code, and the date you order was placed.
If you don't receive confirmation of your order within 24 hours, send us an
email or reach us by phone by calling 1-317-559-2041, and
one of our Customer Service
Representatives will be happy to check our system for your order. Our Customer Service
Representatives answer email inquiries and phone calls from 9am-9pm Eastern M-F and 10am-6pm
Eastern Sat and Sun. To check your order status, we will ask you to provide us with your name,
your billing zip code, and the date you order was placed.
We currently do not offer international shipping via our website.
Customers may occasionally experience problems that are related to the
security settings on their browser (Chrome, Microsoft Edge, Firefox, Safari, etc). If you are
experiencing a problem when using our website, please send us an email or call our Customer
Service Center at 1-317-559-2041. Representatives are
available to answer your emails or calls
from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
Sur La Table aims to provide our valued customers with the information
necessary to make an informed purchase decision. For some products we may provide a price
comparison to the Manufacturer's Suggested Retail Price ("MSRP").
MSRP is an estimate of the price at or above which comparable items have been offered or sold by
retailers in the trade area, which may not include Sur La Table. The MSRP may be provided by the
product manufacturer, or it based on prices offered by other sellers or our market experience.
Actual sales may not have been made at MSRP, and the MSRP price may not represent the average or
prevailing market price at any particular time. Given the national scale of our retail
locations, products that we sell may not be sold at MSRP in all locations. Because the MSRP may
vary from retail prices in your area, we encourage customers to make a comparison for yourself
by checking the prices of other internet or local retailers prior to making a purchase. We
provide this price comparison information for personal use and guidance only, and it does not
constitute any contractual representation, warranty or obligation on our part. We expressly
disclaim any liability for errors, omissions or consequential loss.
Every imported private label product sold at Sur La Table is vetted at an independent, third-party testing facility. While the facility varies depending on the product's country of origin, the rigorous standards do not. This testing includes, but is not limited to, lead content. Products that fail testing are rejected.
Testing facilities are chosen, certified and monitored by William E. Connor & Associates, Ltd., a global firm specializing in regulatory compliance that works with numerous retail brands.
Testing facilities are chosen, certified and monitored by William E. Connor & Associates, Ltd., a global firm specializing in regulatory compliance that works with numerous retail brands.
Find in Stores
Find in Stores allows you to see if an item is in stock at stores in the
area of your choice. You will need to call the store to place the item(s) on hold and visit the
store to purchase them.
At this time, you won't be able to reserve and purchase the items online and then pick them up in the store. Also, Find in Stores cannot be used with items that are only available online.
At this time, you won't be able to reserve and purchase the items online and then pick them up in the store. Also, Find in Stores cannot be used with items that are only available online.
1. From the product page, select the item, color, size and quantity (as
applicable). Then, click the Find in Stores button.
2. Enter the ZIP code to isolate stores within a set distance from that ZIP.
3. Your selected item will display as either Available, Limited or Unavailable for the store(s) within your area.
4. Call the store and ask the associate to hold the item(s) for you. Please be prepared to provide the item description, SKU (item number) and the quantity you’re requesting. The store will place items on hold for you through the end of the next business day.
Calling ahead to reserve isn't necessary, but it's recommended — especially if the item's availability shows as Limited.
2. Enter the ZIP code to isolate stores within a set distance from that ZIP.
3. Your selected item will display as either Available, Limited or Unavailable for the store(s) within your area.
4. Call the store and ask the associate to hold the item(s) for you. Please be prepared to provide the item description, SKU (item number) and the quantity you’re requesting. The store will place items on hold for you through the end of the next business day.
Calling ahead to reserve isn't necessary, but it's recommended — especially if the item's availability shows as Limited.
After you’ve called to place a hold, visit the store and ask any Sur La
Table associate there to retrieve your items. If you didn't call ahead, ask any Sur La Table
associate to help you locate the items.
You’ll pay the current selling price. The store cashier will also be
able to apply any applicable coupons or discounts.
We offer a Price Match Guarantee, click here for details.
We offer a Price Match Guarantee, click here for details.
We will hold your item(s) through the end of the following business day.
Orders not picked up will be returned to the sales floor. Upon request, stores may be able to
extend the hold window depending on availability.
Yes, anyone can pick up the item(s) you have placed on hold; however, the
order cannot be pre-paid. The person completing the transaction must present payment at time of
purchase.
No, our stores aren't currently set up to receive individual customer
shipments.
Sur La Table aims to provide our valued customers with the information
necessary to make an informed purchase decision. For some products we may provide a price
comparison to the Manufacturer's Suggested Retail Price ("MSRP"). MSRP is an estimate
of the price at or above which comparable items have been offered or sold by retailers in the
trade area, which may not include Sur La Table. The MSRP may be provided by the product
manufacturer, or it based on prices offered by other sellers or our market experience. Actual
sales may not have been made at MSRP, and the MSRP price may not represent the average or
prevailing market price at any particular time. Given the national scale of our retail
locations, products that we sell may not be sold at MSRP in all locations. Because the MSRP may
vary from retail prices in your area, we encourage customers to make a comparison for yourself
by checking the prices of other internet or local retailers prior to making a purchase. We
provide this price comparison information for personal use and guidance only, and it does not
constitute any contractual representation, warranty or obligation on our part. We expressly
disclaim any liability for errors, omissions or consequential loss.
Sales Tax
Important Sales Tax Information:
Sur La Table, Inc. is required by law to collect sales tax on orders shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NM, NJ, NV, NY, OK, OH, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WY and WI. Where required, tax is also applied to the shipping, handling, gift wrap and/or food items. Appropriate charges will be added to your merchandise total and displayed on your final order confirmation. For states not listed, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file an annual sales/use tax return to report all the taxable purchases made without corresponding sales tax charged, and to pay use tax on those purchases when filing the tax return. Details of how to file these returns may be found at the websites of your respective taxing authorities.
Sur La Table, Inc. is required by law to collect sales tax on orders shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NM, NJ, NV, NY, OK, OH, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WY and WI. Where required, tax is also applied to the shipping, handling, gift wrap and/or food items. Appropriate charges will be added to your merchandise total and displayed on your final order confirmation. For states not listed, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file an annual sales/use tax return to report all the taxable purchases made without corresponding sales tax charged, and to pay use tax on those purchases when filing the tax return. Details of how to file these returns may be found at the websites of your respective taxing authorities.
Technical
In order to access all the features of our website, we recommend that you
have cookies and JavaScript turned on. Our site looks best when viewed on high-color screens
with 1024-wide by 768-high pixel resolution or better.
A cookie is small text file that is automatically saved by your browser on
your computer. Your browser cannot save cookies unless you allow it to do so.
Our site uses cookies to identify you as a unique visitor and to
personalize your shopping experience. For example, if you have items in your shopping cart and
leave our site or close your browser, the cookie helps us to identify you upon your return, so
the contents of your cart will still be there for you. Your privacy and security are not
compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and
no personal information is collected by or stored within this cookie.
Registration & Unsubscribing From Messages
To manage your account on surlatable.com you must be registered user. To
Sign In or Register, click on Sign In or Register at the top of any page. You will be asked
to Sign In if you haven't already, or to create a new account. If you are experiencing
difficulty please send us an email or call our Customer Service Center at 1-317-559-2041.
Representatives are available to answer your emails or calls from 9am-9pm Eastern M-F and
10am-6pm Eastern Sat and Sun.
To receive emails from Sur La Table, simply enter your email address in the
"Sign Up for Emails" field at the bottom of our website, and click "Sign
Up."
In order to revise your billing information & shipping addresses, you
will need to have previously registered with surlatable.com. Just click on Sign In or Register
at the top of any page. You will be prompted to Sign In if you haven't already. Once you have
signed in you may revise any of your billing or shipping information. If you are
experiencing difficulty please send us an email or call our Customer Service Center at
1-317-559-2041. Our representatives are available to
answer your emails or calls from 9am-9pm
Eastern M-F and 10am-6pm Eastern Sat and Sun.
If you wish to no longer receive emails from Sur La Table and want to unsubscribe, you will find a link at the bottom of our emails which allows you to do so. By clicking on ‘Update Email Preference’ you can either choose to adjust the specific emails you’d like to receive or select unsubscribe from all email communications. You may also call our Customer Service Center at 1-317-559-2041. Our representatives are available to answer your calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
Please review our Privacy
Policy for more information.
To stop receiving text messages from our company at any time, you can opt out of the service via text message. To unsubscribe, text the word STOP to 23266 or text STOP in a reply text message to any of the text messages you have received from us. In response, you will receive a one-time opt out confirmation text message. After completing one of the two options provided above, you will no longer receive text messages from our company.
Product Information
Our Customer Service Representatives share your passion for cooking and
love for food. If you have any questions, we encourage you to send us an email or call our
Customer Service Center at 1-317-559-2041 to speak to one
of our expert representatives,
available to answer your calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
If you need help locating a product in our stores or on our website, we
encourage you to send us an email or call our Customer Service Center at 1-317-559-2041 to speak
to one of our expert representatives, available to answer your calls from 9am-9pm Eastern M-F
and 10am-6pm Eastern Sat and Sun.
You can enter either a keyword, such as brand or color, or a product number
in the search box. The search engine will then take you to the corresponding results page.
Sur La Table aims to provide our valued customers with the information
necessary to make an informed purchase decision. For some products we may provide a price
comparison to the Manufacture's Suggested Retail Price ("MSRP").
MSRP is an estimate of the price at or above which comparable items have been offered or sold by
retailers in the trade area, which may not include Sur La Table. The MSRP may be provided by the
product manufacturer, or it based on prices offered by other sellers or our market experience.
Actual sales may not have been made at MSRP, and the MSRP price may not represent the average or
prevailing market price at any particular time. Given the national scale of our retail
locations, products that we sell may not be sold at MSRP in all locations. Because the MSRP may
vary from retail prices in your area, we encourage customers to make a comparison for yourself
by checking the prices of other internet or local retailers prior to making a purchase. We
provide this price comparison information for personal use and guidance only, and it does not
constitute any contractual representation, warranty or obligation on our part. We expressly
disclaim any liability for errors, omissions or consequential loss.
What is covered:The limited warranty covers defects in materials and workmanship in the product.
What is not covered: The limited warranty does not cover the normal wear and tear of the product. The limited warranty does not cover any damage caused by misuse or any alteration of the product. We reserve the right to make these determinations based on the info provided and our product knowledge and experience.
What is not covered: The limited warranty does not cover the normal wear and tear of the product. The limited warranty does not cover any damage caused by misuse or any alteration of the product. We reserve the right to make these determinations based on the info provided and our product knowledge and experience.
Gift Registry
Click on Sign In or Register at the top of any page to access your
account. If you wish to make changes to your account or to add or edit items on your registry
click on the box titled Gift Registry.
After your event, you're automatically eligible to receive a 10% discount
on items remaining on your registry list. As
our gift to you, you'll also receive 10% off any new items you wish to add to your registry.
This discount applies to
unlimited online, in-store or phone purchases for up to 6 months after your event date.
Applicable to wedding and
commitment ceremony registries only.
To redeem your 10% completion program discount online, login to your Gift
Registry account and enter the Gift Registry
Completion code that you received in your email at checkout. For your convenience, you can also
redeem your 10%
completion discount in our stores using the information emailed to you after your event date.
Applicable to wedding and
commitment ceremony registries only.
The Knot is one of our online partners and offers an additional way for
your friends and family to find your Gift Registry. Once you have registered at Sur La Table
your Gift Registry will automatically be accessible for viewing at The Knot.
If you prefer that your Gift Registry not be displayed on The Knot you may opt out when creating your registry.
If you prefer that your Gift Registry not be displayed on The Knot you may opt out when creating your registry.
Included with your Sur La Table registry is Registry Tracker, a tool that
enables you to see items purchased from your registry, who purchased them and the percentage of
items that you have remaining by product category.
All changes and purchases made to your registry online will be updated immediately. All changes and purchases made in our stores or via our Customer Service Center will also be reflected online and in stores within 15 minutes.
All changes and purchases made to your registry online will be updated immediately. All changes and purchases made in our stores or via our Customer Service Center will also be reflected online and in stores within 15 minutes.
Yes. Your friends and family will be able to access your entire Gift
Registry online, in our stores, or over the phone.
Your registry will remain active for eighteen months after your event date.
If you need to access it after that, call us at 1-317-559-2041. Just give us your name,
co-registrant's name, registry number (if available) and date of event.
Sur La Table searches the world to find unique and hard-to-find items.
Because many are handmade by local artisans, we cannot guarantee that they will be available
year-round.
If available inventory of a seasonal item that you have registered for becomes low, we will alert you so that you may determine if you would like to purchase it or select an alternative item.
If available inventory of a seasonal item that you have registered for becomes low, we will alert you so that you may determine if you would like to purchase it or select an alternative item.
Yes. We will notify you via email that the item is on backorder and when we
expect it to be restocked. Once the item is restocked, we will complete your gift order as soon
as possible. You may also check your local store to determine if a backordered item may be
available.
Yes. You can create and edit your registry online any time, day or night.
Changes made online will be reflected immediately. Changes made via your personal Registry
Concierge or in any store will be reflected within 15 minutes.
While our system updates your registry within 15 minutes, if not
immediately, there exists a possibility that you may receive duplicate gifts. If this happens we
will gladly return or exchange the duplicate gift.
We guarantee the quality of the products we sell in our stores and website. If you aren't completely satisfied with a gift you've received, simply return it within 30 days of your event date or purchase date, whichever is later, and provide proof of purchase (a receipt, gift receipt or gift registry showing the purchased item). We'll either replace the item or exchange it for another item or a Sur La Table Gift Card equal to the amount of the returned item. If you have an original purchase receipt, you may be eligible for a refund for the purchase price. Unfortunately, returns and exchanges without proof of purchase will not be accepted. Please see Returns and Exchanges for additional information about returning your gift.
We guarantee the quality of the products we sell in our stores and website. If you aren't completely satisfied with a gift you've received, simply return it within 30 days of your event date or purchase date, whichever is later, and provide proof of purchase (a receipt, gift receipt or gift registry showing the purchased item). We'll either replace the item or exchange it for another item or a Sur La Table Gift Card equal to the amount of the returned item. If you have an original purchase receipt, you may be eligible for a refund for the purchase price. Unfortunately, returns and exchanges without proof of purchase will not be accepted. Please see Returns and Exchanges for additional information about returning your gift.
We guarantee the quality of the products we sell in our stores and website. If you aren't completely satisfied with a gift you've received, simply return it within
30 days of your event date or purchase date, whichever is later, and provide proof of purchase
(a receipt, gift receipt or gift registry showing the purchased item). We'll either replace the
item or exchange it for another item or a Sur La Table Gift Card equal to the amount of the
returned item. If you have an original purchase receipt, you may be eligible for a refund for
the purchase price. Unfortunately, returns and exchanges without proof of purchase will not be
accepted. Please see Returns and Exchanges for additional information about returning your gift.
To help you get started, we offer detailed information and inspiration for
equipping your first kitchen in a comprehensive online guide, featuring a registry checklist and
helpful tips.
We will automatically alert you by email if items that you have selected
for your registry have limited availability so that you may determine if you would like to
purchase them or select alternatives. If an item is no longer available you will receive an
additional email so that you may select an alternative.
What if the intended recipient never received their virtual gift card or
accidentally deleted the email containing their virtual gift card?
Please call our Customer Service Center at 1-317-559-2041. Customer Service
Representatives are available from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun. To
resolve the problem, we will require the following information: Order Number, Name of Recipient,
and Email Address to which the virtual gift card was sent. Upon researching the problem we will
reissue the virtual gift card to the desired recipient.
Please send us an email or call 1-317-559-2041 9am-9pm Eastern M-F and
10am-8pm Eastern Sat and Sun.
There are several reasons why an item may show as purchased but you have
yet to receive it:
- The item was recently purchased and shipped and is still in transit
- Your guest may not have had a chance to deliver the item to you
- The item is on backorder and has yet to be shipped
Yes. We are able to accept orders from overseas with a credit card that has
a United States billing address. We can also place an order using a check or money order in US
funds. To place an order to ship outside of the US, please call us, at 1-317-559-2041.
Surlatable.com offers U.S. Priority Mail service to APO/FPO U.S. military
addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO
addresses.
The proper format for a military address is to enter APO (Army Post Office) or FPO (Fleet Post Office) in the city field, along with "AE" (mail going to Europe, the Middle East, Africa and portions of Canada), "AP" (the Pacific) and "AA" (for the Americas and portions of Canada) in the state field. Therefore, the bottom line of overseas military addresses is: APO or FPO; followed by AE, AP, or AA; and then the ZIP Code.
The proper format for a military address is to enter APO (Army Post Office) or FPO (Fleet Post Office) in the city field, along with "AE" (mail going to Europe, the Middle East, Africa and portions of Canada), "AP" (the Pacific) and "AA" (for the Americas and portions of Canada) in the state field. Therefore, the bottom line of overseas military addresses is: APO or FPO; followed by AE, AP, or AA; and then the ZIP Code.
We apologize, but we cannot hold gifts for pickup. However, we do enable
you to indicate pre-event and post-event shipping addresses for your Gift Registry.
Included, with your Sur La Table registry is Registry Tracker, a tool that
enables you to see items purchased from your registry and who purchased them. Using Registry
Tracker, sending thank-you notes is easy.
When you create a Sur La Table Gift Registry you'll be provided with a
dedicated personal concierge who is available to guide you throughout the gift registry setup,
management and completion process. As a passionate cook, your concierge is expertly trained to
answer any questions you have regarding product selection. To speak with a Registry Concierge
simply call 1-317-559-2041.
Gift Registry Purchases
When viewing an individual's or couple's Gift Registry, the "still
needed" column will indicate the items that have not yet been purchased.
Ratings and Reviews
Thank you for taking the time to review products that you've purchased from
Sur La Table. To write a review, go to the product page and click "Write a Review." Then sign in
by typing your email address and a nickname. (Although your nickname will appear, your email
address will not appear online; we request it in the event we need to contact you with questions
about your review.) Click to rate the item from 1 to 5 (one is the lowest rating and five is the
highest). Indicate whether or not you would recommend this product to other customers and then
include any comments you have regarding the product's quality, performance and ease of use. For
the benefit of other customers, we recommend that you be as specific as possible in describing
what you did or did not like about the product. Preview and approve your review, then click
"Submit."
It may take 3 to 5 business days before approved reviews appear on the
site.
When writing your review, please consider the following guidelines:
In addition, if you wish to share feedback with us about product selection, pricing, ordering,
delivery or other customer service issues, please do not submit this feedback through a product
review. Instead, contact us directly.
SLT Channels of Business
We make every attempt to have consistent pricing across our website
and retail stores. In the case of a discrepancy, please send us an email or call our
Customer Service Center at 1-317-559-2041. Customer
Service Representatives are available from
9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
For more information about sales opportunities within Sur La Table, send us
an email.
Sur La Table aims to provide our valued customers with the information
necessary to make an informed purchase decision. For some products we may provide a price
comparison to the Manufacturer's Suggested Retail Price ("MSRP").
MSRP is an estimate of the price at or above which comparable items have been offered or sold by
retailers in the trade area, which may not include Sur La Table. The MSRP may be provided by the
product manufacturer, or it based on prices offered by other sellers or our market experience.
Actual sales may not have been made at MSRP, and the MSRP price may not represent the average or
prevailing market price at any particular time. Given the national scale of our retail
locations, products that we sell may not be sold at MSRP in all locations. Because the MSRP may
vary from retail prices in your area, we encourage customers to make a comparison for yourself
by checking the prices of other internet or local retailers prior to making a purchase. We
provide this price comparison information for personal use and guidance only, and it does not
constitute any contractual representation, warranty or obligation on our part. We expressly
disclaim any liability for errors, omissions or consequential loss.
Cooking Class Program
Go to Classes → In-store Classes (or Online Classes), choose your class, select the number of Seats, and click Book Now. You’ll complete checkout to confirm your spot. Payment is due in full at time of booking.
- In-store: Most run 2 to 2½ hours. Specialty baking can run up to 3 hours.
- Short format: 1 hour.
- Online: Typically, 1½ to 2 hours. Times are shown in Eastern Time.
- Standard classes (in-store): Hands on cooking in small groups (up to 4 per station), you’ll make the menu with guidance, taste each dish and take home the recipes. Class size is typically capped at 16.
- Short format (in-store): Skill focused sessions at specialty stations for up to 4 guests; no food is prepared or served.
- Online: Live on Zoom with an ingredient list and prep packet provided in advance; ask questions in real time as you cook along. Times are shown in Eastern Time.
Most classes are 14+ and minors must attend with a paying adult. Some classes are 18+; see the class page for details.
- 48+ hours before the scheduled start: choose a full refund to the original payment method, a Sur La Table virtual gift card, or exchange into another class. Start here: returns.narvar.com/sur-la-table/returns.
- Less than 48 hours: we’re unable to offer refunds, exchanges, or in-store credits. You’re welcome to send someone in your place.
- To cancel or change your reservation, use the online portal above, visit the store, or call (317)559-2 041 during business hours. We can’t process cancellations by email or voicemail.
- If we cancel due to weather or unforeseen issues (e.g., power outage), we’ll contact you by email or phone and issue a full refund to the original payment method. Menu items may change due to availability or seasonality.
If you’re unwell, please stay home. 48+ hours before class, request a refund or reschedule via the portal or by contacting customer service at 1-317-559-2041. We can’t refund within 48 hours, but you may send a guest in your place.
We provide aprons. Wear casual clothes you don’t mind getting a little messy and flat, closed-toe shoes. Long hair should be tied back. Unless required by local ordinance, face masks are optional for guests and employees.
Price Match Guarantee Offer
Our best price policy applies to online and in-store purchases. You can also match online prices for in-store purchases.
- For online purchases, before placing your order, please contact our customer service team at 1-317-559-2041. They'll verify the ad or check the link to the competitor pricing and then place the order, including the price adjustment, for you.
- For in-store purchases, present the qualifying ad or website to a store associate.
Our price match guarantee offer is valid for online and in-store purchases, and we allow you to match online prices for in-store purchases. For online purchases, before placing your order, please contact our customer service who will verify the copy of the ad or check the link to the competitor pricing. If you have questions, please call our customer service team at 1-317-559-2041. For in-store purchases, please see a store associate.
Terms and Conditions: The item being matched must be identical in brand name, size, weight, color, quantity, and model number. Each customer is limited to only one price match per identical item. At the time you request a price match, the lower price item must be in stock and available in our store or on our website. In addition, the lower price must be current (not outdated), published, and valid, and you must have evidence of an original, complete paper advertisement or website address showing the price of the item being matched. Price match is available only in the U.S. and only on the day of your purchase. In calculating a retail, in-store price match, we will add to any online price the applicable sales tax for the state where our store is located. Additional shipping charges may apply to orders where a price match have been made and the competing retailer also charges shipping.
Exclusions: This offer excludes the following:- Category-wide or storewide discounts.
- Percentage or dollars-off discounts (e.g., "20% off" or "$10 off a purchase of $100 or more") and coupon-required prices.
- Pre-order and trade-in offers.
- Bundle offers, instant rebates, and mail-in offers. We do not take competitor coupons online. Coupons may be accepted in-stores only if coupon present at time of purchase (see stores for details).
- Free items, buy-one-get-one-free items, and gift-with-purchase offers if the retail price is not shown in the advertisement.
- Typographical and other pricing errors.
- Items shipped directly from vendor or manufacturer.
- Service fees, such as free or discounted shipping and delivery fees.
- Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished, used, closeout, damaged, or liquidation.
- Prices from resellers, clearance websites, auction websites, and retail outlets.
- Prices on items that require a minimum quantity must be purchased for lower price to apply.
- Prices that only display on a website after log in.
- Paid membership club and paid loyalty programs.
- Non-branded and private-label items.
- Prices offered outside the U.S.
Sur La Table reserves the right to suspend, terminate, update or modify this policy at any time.
General: Sur La Table’s decisions about eligibility for this Offer are final. Sur La Table reserves the right to: correct errors or inconsistencies in Offer materials; suspend or terminate this Offer (in whole or in part) if it cannot be executed as planned; and disqualify any individual suspected of tampering with the Offer. This Offer is subject to all applicable federal, state and local laws, rules and regulations. This Offer is void outside the 50 United States and Washington, D.C. and where prohibited, restricted or taxed. Any legal action arising out of or connected with this Offer shall be resolved individually, without resort to any form of class action. Any and all claims, judgments and awards shall be limited to actual out-of-pocket damages, excluding attorneys' fees and court costs. CALIFORNIA RESIDENTS: BY PARTICIPATING IN THIS OFFER, YOU WAIVE YOUR RIGHTS WITH RESPECT TO CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES THAT "GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."
Personal information collected in connection with this Offer is processed in accordance with our Privacy Policy at https://www.surlatable.com/common/cmpyPrivacy.jsp
Discounts
Yes. Sur La Table extends a 15% discount to active duty, retired military personnel, veterans, and their immediate family members. This discount is available in stores only, and a valid military ID must be shown at the time of purchase. Exclusions apply, including select brands, gift cards, shipping fees, and taxes. This discount may not be combined with other promotions or offers. Ask an associate in store for details.
Yes. Sur La Table offers a 10% discount to qualified culinary professionals, including chefs, pastry chefs, bakers, caterers, sommeliers, restaurant owners, and culinary students. This discount is available in stores only, and a valid photo ID and proof of profession must be presented at the time of purchase. Exclusions apply, including select brands, gift cards, shipping fees, and taxes. The discount cannot be combined with other promotions or offers. Ask an associate in store for details.
Store Changes due to COVID-19
The safety and wellbeing of our employees and customers
remains
our top priority. These are some of the steps we are
taking:
It depends. Where required by local ordinance, customers must continue to wear masks while visiting our stores or taking in-person cooking classes.
Safonia Shipping Protection
Safonia costs a small percentage of your order’s subtotal (the cost of the order before shipping and taxes). The exact cost is shown at checkout before you complete your purchase. There are no hidden fees or monthly charges.
Safonia does not cover problems outside of the shipping process, including:
If you receive an incorrect item, size, or color, please send us an email or call our Customer Service Center at 1-317-559-2041. Our representatives are available to answer your emails or calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun. Safonia does not cover wrong items - this is handled as a standard return/exchange by the Merchant at no cost to you.
No, Safonia does not cover manufacturing defects or quality issues that existed before shipping. These are covered under the manufacturer’s warranty or the merchant’s return policy. Contact the merchant’s customer service for defective items. Safonia only covers damage and lost and stolen packages that occur during shipping and transit.
If you provided an incorrect shipping address, Safonia does not cover reshipment costs. However, if the carrier delivered to a different address than what you provided, this may be covered as a lost package. File a claim through your Safonia account within 30 days of the expected delivery date.
Safonia does not cover shipping delays, losses, or damage caused by natural disasters, severe weather, acts of terrorism, wars, or other extraordinary circumstances beyond the carrier’s control. These are considered force majeure events excluded from coverage.
Earn a +25% SLT Perks Bonus by opting into Safonia Shipping Protection during the online checkout process. Shipping protection is not eligible on gift card purchases, items shipped directly from vendors, store pickup orders, or same-day delivery. For full details, visit surlatable.com/perks/.
Safonia does not cover return shipping fees for standard returns or exchanges. However, if your item arrives damaged or is lost in transit and is covered by Safonia, we will provide a full refund including the original shipping costs—so no return shipping is needed. Please note that the cost of the shipping insurance itself is non-refundable once a claim has been redeemed.
Use the claim link sent to your email or submit a claim at https://safonia.ai/. Safonia will review most claims within 48 hours and respond with resolution.
If you're not satisfied with Safonia's claims process or service, please contact us at support@safonia.ai within 30 days. For approved claims, we guarantee resolution within 48 hours. If Safonia doesn't resolve your shipping issue as promised, we'll provide additional compensation on a case-by-case basis.