What if I want to return a gift?
We guarantee the quality of the products we sell in our stores and through our website. If you aren't completely satisfied with a gift you've received, simply return it within 30 days of your delivery date (for online orders) or 30 days of your purchase date (for in-store orders). Proof of purchase, a receipt, gift receipt, or gift registry showing the purchased item is required. You can choose to either replace the item or exchange it for a Sur La Table Gift Card equal to the amount of the returned item. For online orders,
click here to initiate the gift return. You will be prompted to enter the order number and the email address associated with the order. Please see Returns and Exchanges for additional information about returning your gift.
There are a number of ways you can place an order.
- On our website, go to the product page of the item you would like to purchase and click the "ADD TO CART" button. Once one or more items have been placed in your shopping cart follow the checkout instructions.
- You can call Sur La Table Customer Service at 1-317-559-2041 from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun. (Holiday hours may vary.)
- You can visit a Sur La Table store near you.
To find the store nearest you,
click here.
How do I change my order?
You may change your order at any time before you click the final PLACE ORDER button. Once you have submitted your order it can't be changed.
Due to the popularity of our products, some items may be placed on backorder. In such cases, you will be notified by email or USPS mail that the item you selected is currently on backorder. You will also receive an estimate for when we expect it to become available. If the backordered item is part of an order that includes other items, you will not be charged for the item on backorder until it is sent to you and you will not be charged for any additional shipping.
How do I cancel my order?
Our goal is to provide you with exceptional service. To provide timely delivery we begin processing orders immediately after an order has been placed. During the checkout process you may make changes to your order. However, once your order has been submitted it cannot be altered. We do offer a 100% satisfaction guarantee on all of our products. Therefore, if you are not completely satisfied with your order, you may return anything you purchase.
Orders shipped directly to you by our supplier: Due to custom manufacturing or turnaround time to ensure freshness, we are unable to cancel these orders once they have been purchased.
Do you send order confirmations?
We automatically send you an email confirming all details associated with your order, within one hour of when your order was placed. What if I don't receive a confirmation of my order? If you don't receive confirmation of your order within 24 hours, send us an email or reach us by phone by calling
1-317-559-2041, and one of our Customer Service Representatives will be happy to check our system for your order. Our Customer Service Representatives answer email inquiries and phone calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun. To check your order status, we will ask you to provide us with your name, your billing zip code, and the date you order was placed.
What if I don't receive a confirmation of my order?
If you don't receive confirmation of your order within 24 hours, send us an email or reach us by phone by calling
1-317-559-2041, and one of our Customer Service Representatives will be happy to check our system for your order. Our Customer Service Representatives answer email inquiries and phone calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun. To check your order status, we will ask you to provide us with your name, your billing zip code, and the date you order was placed.
How do I place an order to be sent to another country?
We currently do not offer international shipping via our website.
What if I'm having trouble ordering from your site?
Customers may occasionally experience problems that are related to the security settings on their browser (Chrome, Microsoft Edge, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send us an email or call our Customer Service Center at
1-317-559-2041. Representatives are available to answer your emails or calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
What is suggested pricing?
Sur La Table aims to provide our valued customers with the information necessary to make an informed purchase decision. For some products we may provide a price comparison to the Manufacturer's Suggested Retail Price ("MSRP"). MSRP is an estimate of the price at or above which comparable items have been offered or sold by retailers in the trade area, which may not include Sur La Table. The MSRP may be provided by the product manufacturer, or it based on prices offered by other sellers or our market experience. Actual sales may not have been made at MSRP, and the MSRP price may not represent the average or prevailing market price at any particular time. Given the national scale of our retail locations, products that we sell may not be sold at MSRP in all locations. Because the MSRP may vary from retail prices in your area, we encourage customers to make a comparison for yourself by checking the prices of other internet or local retailers prior to making a purchase. We provide this price comparison information for personal use and guidance only, and it does not constitute any contractual representation, warranty or obligation on our part. We expressly disclaim any liability for errors, omissions or consequential loss.
Do we test for lead in all of our products?
Every imported private label product sold at Sur La Table is vetted at an independent, third-party testing facility. While the facility varies depending on the product's country of origin, the rigorous standards do not. This testing includes, but is not limited to, lead content. Products that fail testing are rejected.
Testing facilities are chosen, certified and monitored by William E. Connor & Associates, Ltd., a global firm specializing in regulatory compliance that works with numerous retail brands.
Find in Stores allows you to see if an item is in stock at stores in the area of your choice. You will need to call the store to place the item(s) on hold and visit the store to purchase them.
At this time, you won't be able to reserve and purchase the items online and then pick them up in the store. Also, Find in Stores cannot be used with items that are only available online.
How do I use Find in Stores?
1. From the product page, select the item, color, size and quantity (as applicable). Then, click the Find in Stores button.
2. Enter the ZIP code to isolate stores within a set distance from that ZIP.
3. Your selected item will display as either Available, Limited or Unavailable for the store(s) within your area.
4. Call the store and ask the associate to hold the item(s) for you. Please be prepared to provide the item description, SKU (item number) and the quantity you’re requesting. The store will place items on hold for you through the end of the next business day.
Calling ahead to reserve isn't necessary, but it's recommended — especially if the item's availability shows as Limited.
Where in store do I pick up my item?
After you’ve called to place a hold, visit the store and ask any Sur La Table associate there to retrieve your items. If you didn't call ahead, ask any Sur La Table associate to help you locate the items.
Where do I pay for my items?
Pay for your items at the store register — no prepayment required!
What price do I pay for my items?
You’ll pay the current selling price. The store cashier will also be able to apply any applicable coupons or discounts.
We offer a Price Match Guarantee,
click here for details.
How long will you hold my order at the store?
We will hold your item(s) through the end of the following business day. Orders not picked up will be returned to the sales floor. Upon request, stores may be able to extend the hold window depending on availability.
Can I have someone else pick up my order?
Yes, anyone can pick up the item(s) you have placed on hold; however, the order cannot be pre-paid. The person completing the transaction must present payment at time of purchase.
Can I have my surlatable.com order shipped to a store so I can pick it up there?
No, our stores aren't currently set up to receive individual customer shipments.
What is suggested pricing?
Sur La Table aims to provide our valued customers with the information necessary to make an informed purchase decision. For some products we may provide a price comparison to the Manufacturer's Suggested Retail Price ("MSRP"). MSRP is an estimate of the price at or above which comparable items have been offered or sold by retailers in the trade area, which may not include Sur La Table. The MSRP may be provided by the product manufacturer, or it based on prices offered by other sellers or our market experience. Actual sales may not have been made at MSRP, and the MSRP price may not represent the average or prevailing market price at any particular time. Given the national scale of our retail locations, products that we sell may not be sold at MSRP in all locations. Because the MSRP may vary from retail prices in your area, we encourage customers to make a comparison for yourself by checking the prices of other internet or local retailers prior to making a purchase. We provide this price comparison information for personal use and guidance only, and it does not constitute any contractual representation, warranty or obligation on our part. We expressly disclaim any liability for errors, omissions or consequential loss.
How does your site calculate sales tax?
Important Sales Tax Information:
Sur La Table, Inc. is required by law to collect sales tax on orders shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NM, NJ, NV, NY, OK, OH, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WY and WI. Where required, tax is also applied to the shipping, handling, gift wrap and/or food items. Appropriate charges will be added to your merchandise total and displayed on your final order confirmation. For states not listed, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file an annual sales/use tax return to report all the taxable purchases made without corresponding sales tax charged, and to pay use tax on those purchases when filing the tax return. Details of how to file these returns may be found at the websites of your respective taxing authorities.
What are the browser recommendations for using surlatable.com?
In order to access all the features of our website, we recommend that you have cookies and JavaScript turned on. Our site looks best when viewed on high-color screens with 1024-wide by 768-high pixel resolution or better.
A cookie is small text file that is automatically saved by your browser on your computer. Your browser cannot save cookies unless you allow it to do so.
Why does SurLaTable.com use cookies?
Our site uses cookies to identify you as a unique visitor and to personalize your shopping experience. For example, if you have items in your shopping cart and leave our site or close your browser, the cookie helps us to identify you upon your return, so the contents of your cart will still be there for you. Your privacy and security are not compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and no personal information is collected by or stored within this cookie.
How do I manage My Account?
To manage your account on surlatable.com you must be registered user. To Sign In or Register, click on Sign In or Register at the top of any page. You will be asked to Sign In if you haven't already, or to create a new account. If you are experiencing difficulty please send us an email or call our Customer Service Center at 1-317-559-2041. Representatives are available to answer your emails or calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
How do I sign up to receive emails from Sur La Table regarding news and events?
To receive emails from Sur La Table, simply enter your email address in the "Sign Up for Emails" field at the bottom of our website, and click "Sign Up."
How do I change "my information"?
In order to revise your billing information & shipping addresses, you will need to have previously registered with surlatable.com. Just click on Sign In or Register at the top of any page. You will be prompted to Sign In if you haven't already. Once you have signed in you may revise any of your billing or shipping information. If you are experiencing difficulty please send us an email or call our Customer Service Center at
1-317-559-2041. Our representatives are available to answer your emails or calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
How do I remove my name from your email lists?
If you wish to no longer receive emails from Sur La Table and want to unsubscribe, you will find a link at the bottom of our emails which allows you to do so. By clicking on ‘Update Email Preference’ you can either choose to adjust the specific emails you’d like to receive or select unsubscribe from all email communications. You may also call our Customer Service Center at 1-317-559-2041. Our representatives are available to answer your calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
Do you share my information with other businesses?
How do I unsubscribe from SMS and text messages?
To stop receiving text messages from our company at any time, you can opt out of the service via text message. To unsubscribe, text the word STOP to 23266 or text STOP in a reply text message to any of the text messages you have received from us. In response, you will receive a one-time opt out confirmation text message. After completing one of the two options provided above, you will no longer receive text messages from our company.
Who may I speak with if I have a question about a product?
Our Customer Service Representatives share your passion for cooking and love for food. If you have any questions, we encourage you to send us an email or call our Customer Service Center at
1-317-559-2041 to speak to one of our expert representatives, available to answer your calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
Who may I speak with if I need help locating a product?
If you need help locating a product in our stores or on our website, we encourage you to send us an email or call our Customer Service Center at
1-317-559-2041 to speak to one of our expert representatives, available to answer your calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
How do I search for a product?
You can enter either a keyword, such as brand or color, or a product number in the search box. The search engine will then take you to the corresponding results page.
What is suggested pricing?
Sur La Table aims to provide our valued customers with the information necessary to make an informed purchase decision. For some products we may provide a price comparison to the Manufacture's Suggested Retail Price ("MSRP"). MSRP is an estimate of the price at or above which comparable items have been offered or sold by retailers in the trade area, which may not include Sur La Table. The MSRP may be provided by the product manufacturer, or it based on prices offered by other sellers or our market experience. Actual sales may not have been made at MSRP, and the MSRP price may not represent the average or prevailing market price at any particular time. Given the national scale of our retail locations, products that we sell may not be sold at MSRP in all locations. Because the MSRP may vary from retail prices in your area, we encourage customers to make a comparison for yourself by checking the prices of other internet or local retailers prior to making a purchase. We provide this price comparison information for personal use and guidance only, and it does not constitute any contractual representation, warranty or obligation on our part. We expressly disclaim any liability for errors, omissions or consequential loss.
What does the Limited Lifetime Warranty cover?
What is covered:The limited warranty covers defects in materials and workmanship in the product.
What is not covered: The limited warranty does not cover the normal wear and tear of the product. The limited warranty does not cover any damage caused by misuse or any alteration of the product. We reserve the right to make these determinations based on the info provided and our product knowledge and experience.
How do I view or make changes to my Gift Registry?
Click on Sign In or Register at the top of any page to access your account. If you wish to make changes to your account or to add or edit items on your registry click on the box titled Gift Registry.
Do you offer a completion program?
After your event, you're automatically eligible to receive a 10% discount on items remaining on your registry list. As our gift to you, you'll also receive 10% off any new items you wish to add to your registry. This discount applies to unlimited online, in-store or phone purchases for up to 6 months after your event date. Applicable to wedding and commitment ceremony registries only.
How do I redeem my 10% Gift Registry Completion Discount online?
To redeem your 10% completion program discount online, login to your Gift Registry account and enter the Gift Registry Completion code that you received in your email at checkout. For your convenience, you can also redeem your 10% completion discount in our stores using the information emailed to you after your event date. Applicable to wedding and commitment ceremony registries only.
The Knot is one of our online partners and offers an additional way for your friends and family to find your Gift Registry. Once you have registered at Sur La Table your Gift Registry will automatically be accessible for viewing at The Knot.
If you prefer that your Gift Registry not be displayed on The Knot you may opt out when creating your registry.
Will I be able to track items purchased from my Gift Registry?
Included with your Sur La Table registry is Registry Tracker, a tool that enables you to see items purchased from your registry, who purchased them and the percentage of items that you have remaining by product category.
All changes and purchases made to your registry online will be updated immediately. All changes and purchases made in our stores or via our Customer Service Center will also be reflected online and in stores within 15 minutes.
If I create my Gift Registry online, will guests be able to access it in Sur La Table stores?
Yes. Your friends and family will be able to access your entire Gift Registry online, in our stores, or over the phone.
How long will my registry be posted after my event?
Your registry will remain active for eighteen months after your event date. If you need to access it after that, call us at
1-317-559-2041. Just give us your name, co-registrant's name, registry number (if available) and date of event.
Can I choose seasonal items for my registry?
Sur La Table searches the world to find unique and hard-to-find items. Because many are handmade by local artisans, we cannot guarantee that they will be available year-round.
If available inventory of a seasonal item that you have registered for becomes low, we will alert you so that you may determine if you would like to purchase it or select an alternative item.
Can I purchase a gift item online that is currently on backorder online?
Yes. We will notify you via email that the item is on backorder and when we expect it to be restocked. Once the item is restocked, we will complete your gift order as soon as possible. You may also check your local store to determine if a backordered item may be available.
Can I create and edit my gift registry?
Yes. You can create and edit your registry online any time, day or night. Changes made online will be reflected immediately. Changes made via your personal Registry Concierge or in any store will be reflected within 15 minutes.
What if I get duplicates of a registry gift?
While our system updates your registry within 15 minutes, if not immediately, there exists a possibility that you may receive duplicate gifts. If this happens we will gladly return or exchange the duplicate gift.
We guarantee the quality of the products we sell in our stores and website. If you aren't completely satisfied with a gift you've received, simply return it within 30 days of your event date or purchase date, whichever is later, and provide proof of purchase (a receipt, gift receipt or gift registry showing the purchased item). We'll either replace the item or exchange it for another item or a Sur La Table Gift Card equal to the amount of the returned item. If you have an original purchase receipt, you may be eligible for a refund for the purchase price. Unfortunately, returns and exchanges without proof of purchase will not be accepted. Please see Returns and Exchanges for additional information about returning your gift.
What if I want to return a registry gift?
We guarantee the quality of the products we sell in our stores and website. If you aren't completely satisfied with a gift you've received, simply return it within 30 days of your event date or purchase date, whichever is later, and provide proof of purchase (a receipt, gift receipt or gift registry showing the purchased item). We'll either replace the item or exchange it for another item or a Sur La Table Gift Card equal to the amount of the returned item. If you have an original purchase receipt, you may be eligible for a refund for the purchase price. Unfortunately, returns and exchanges without proof of purchase will not be accepted. Please see Returns and Exchanges for additional information about returning your gift.
How do I know which items to include in my registry?
To help you get started, we offer detailed information and inspiration for equipping your first kitchen in a comprehensive online guide, featuring a registry checklist and helpful tips.
Will I be notified if items on my registry have been discontinued?
We will automatically alert you by email if items that you have selected for your registry have limited availability so that you may determine if you would like to purchase them or select alternatives. If an item is no longer available you will receive an additional email so that you may select an alternative.
What if the intended recipient never received their virtual gift card or accidentally deleted the email containing their virtual gift card?
Please call our Customer Service Center at
1-317-559-2041. Customer Service Representatives are available from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun. To resolve the problem, we will require the following information: Order Number, Name of Recipient, and Email Address to which the virtual gift card was sent. Upon researching the problem we will reissue the virtual gift card to the desired recipient.
I'm not able to log in to my registry. What should I do?
Please send us an email or call 1-317-559-2041 9am-9pm Eastern M-F and 10am-8pm Eastern Sat and Sun.
There are items showing as purchased on my registry; why haven't I received them?
There are several reasons why an item may show as purchased but you have yet to receive it:
- The item was recently purchased and shipped and is still in transit
- Your guest may not have had a chance to deliver the item to you
- The item is on backorder and has yet to be shipped
I have guests coming from overseas. Can they shop online?
Yes. We are able to accept orders from overseas with a credit card that has a United States billing address. We can also place an order using a check or money order in US funds. To place an order to ship outside of the US, please call us, at
1-317-559-2041.
My fiancé and I are in the military. Do you ship to military addresses?
Surlatable.com offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses.
The proper format for a military address is to enter APO (Army Post Office) or FPO (Fleet Post Office) in the city field, along with "AE" (mail going to Europe, the Middle East, Africa and portions of Canada), "AP" (the Pacific) and "AA" (for the Americas and portions of Canada) in the state field. Therefore, the bottom line of overseas military addresses is: APO or FPO; followed by AE, AP, or AA; and then the ZIP Code.
We'll be out of town after our occasion. Can you hold our gifts until we get back?
We apologize, but we cannot hold gifts for pickup. However, we do enable you to indicate pre-event and post-event shipping addresses for your Gift Registry.
How can I keep track of my gifts and thank you notes?
Included, with your Sur La Table registry is Registry Tracker, a tool that enables you to see items purchased from your registry and who purchased them. Using Registry Tracker, sending thank-you notes is easy.
What is Registry Concierge Service?
When you create a Sur La Table Gift Registry you'll be provided with a dedicated personal concierge who is available to guide you throughout the gift registry setup, management and completion process. As a passionate cook, your concierge is expertly trained to answer any questions you have regarding product selection. To speak with a Registry Concierge simply call
1-317-559-2041.
Are there differences in prices among your channels of business?
We make every attempt to have consistent pricing across our website and retail stores. In the case of a discrepancy, please send us an email or call our Customer Service Center at
1-317-559-2041. Customer Service Representatives are available from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun.
Where can I get more information if I have a product I would like to sell through Sur La Table?
For more information about sales opportunities within Sur La Table, send us an email.
What is suggested pricing?
Sur La Table aims to provide our valued customers with the information necessary to make an informed purchase decision. For some products we may provide a price comparison to the Manufacturer's Suggested Retail Price ("MSRP"). MSRP is an estimate of the price at or above which comparable items have been offered or sold by retailers in the trade area, which may not include Sur La Table. The MSRP may be provided by the product manufacturer, or it based on prices offered by other sellers or our market experience. Actual sales may not have been made at MSRP, and the MSRP price may not represent the average or prevailing market price at any particular time. Given the national scale of our retail locations, products that we sell may not be sold at MSRP in all locations. Because the MSRP may vary from retail prices in your area, we encourage customers to make a comparison for yourself by checking the prices of other internet or local retailers prior to making a purchase. We provide this price comparison information for personal use and guidance only, and it does not constitute any contractual representation, warranty or obligation on our part. We expressly disclaim any liability for errors, omissions or consequential loss.
How do I register for a class?
Go to Classes → In-store Classes (or Online Classes), choose your class, select the number of Seats, and click Book Now. You’ll complete checkout to confirm your spot. Payment is due in full at time of booking.
- In-store: Most run 2 to 2½ hours. Specialty baking can run up to 3 hours.
- Short format: 1 hour.
- Online: Typically, 1½ to 2 hours. Times are shown in Eastern Time.
Check each class page for exact duration.
What is the format of your classes?
- Standard classes (in-store): Hands on cooking in small groups (up to 4 per station), you’ll make the menu with guidance, taste each dish and take home the recipes. Class size is typically capped at 16.
- Short format (in-store): Skill focused sessions at specialty stations for up to 4 guests; no food is prepared or served.
- Online: Live on Zoom with an ingredient list and prep packet provided in advance; ask questions in real time as you cook along. Times are shown in Eastern Time.
No—checkout without an account is available.
What are the age requirements?
Most classes are 14+ and minors must attend with a paying adult. Some classes are 18+; see the class page for details.
What is your cancellation policy?
- 48+ hours before the scheduled start: choose a full refund to the original payment method, a Sur La Table virtual gift card, or exchange into another class. Start here: returns.narvar.com/sur-la-table/returns.
- Less than 48 hours: we’re unable to offer refunds, exchanges, or in-store credits. You’re welcome to send someone in your place.
- To cancel or change your reservation, use the online portal above, visit the store, or call (317)559-2 041 during business hours. We can’t process cancellations by email or voicemail.
- If we cancel due to weather or unforeseen issues (e.g., power outage), we’ll contact you by email or phone and issue a full refund to the original payment method. Menu items may change due to availability or seasonality.
If you’re unwell, please stay home. 48+ hours before class, request a refund or reschedule via the portal or by contacting customer service at
1-317-559-2041. We can’t refund within 48 hours, but you may send a guest in your place.
We provide aprons. Wear casual clothes you don’t mind getting a little messy and flat, closed-toe shoes. Long hair should be tied back. Unless required by local ordinance, face masks are optional for guests and employees.
Price Match Guarantee Offer
Our best price policy applies to online and in-store purchases. You can also match online prices for in-store purchases.
- For online purchases, before placing your order, please contact our customer service team at 1-317-559-2041. They'll verify the ad or check the link to the competitor pricing and then place the order, including the price adjustment, for you.
- For in-store purchases, present the qualifying ad or website to a store associate.
Our price match guarantee offer is valid for online and in-store purchases, and we allow you to match online prices for in-store purchases. For online purchases, before placing your order, please contact our customer service who will verify the copy of the ad or check the link to the competitor pricing. If you have questions, please call our customer service team at 1-317-559-2041. For in-store purchases, please see a store associate.
Terms and Conditions: The item being matched must be identical in brand name, size, weight, color, quantity, and model number. Each customer is limited to only one price match per identical item. At the time you request a price match, the lower price item must be in stock and available in our store or on our website. In addition, the lower price must be current (not outdated), published, and valid, and you must have evidence of an original, complete paper advertisement or website address showing the price of the item being matched. Price match is available only in the U.S. and only on the day of your purchase. In calculating a retail, in-store price match, we will add to any online price the applicable sales tax for the state where our store is located. Additional shipping charges may apply to orders where a price match have been made and the competing retailer also charges shipping.
Exclusions: This offer excludes the following:
- Category-wide or storewide discounts.
- Percentage or dollars-off discounts (e.g., "20% off" or "$10 off a purchase of $100 or more") and coupon-required prices.
- Pre-order and trade-in offers.
- Bundle offers, instant rebates, and mail-in offers. We do not take competitor coupons online. Coupons may be accepted in-stores only if coupon present at time of purchase (see stores for details).
- Free items, buy-one-get-one-free items, and gift-with-purchase offers if the retail price is not shown in the advertisement.
- Typographical and other pricing errors.
- Items shipped directly from vendor or manufacturer.
- Service fees, such as free or discounted shipping and delivery fees.
- Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished, used, closeout, damaged, or liquidation.
- Prices from resellers, clearance websites, auction websites, and retail outlets.
- Prices on items that require a minimum quantity must be purchased for lower price to apply.
- Prices that only display on a website after log in.
- Paid membership club and paid loyalty programs.
- Non-branded and private-label items.
- Prices offered outside the U.S.
Sur La Table reserves the right to suspend, terminate, update or modify this policy at any time.
General: Sur La Table’s decisions about eligibility for this Offer are final. Sur La Table reserves the right to: correct errors or inconsistencies in Offer materials; suspend or terminate this Offer (in whole or in part) if it cannot be executed as planned; and disqualify any individual suspected of tampering with the Offer. This Offer is subject to all applicable federal, state and local laws, rules and regulations. This Offer is void outside the 50 United States and Washington, D.C. and where prohibited, restricted or taxed. Any legal action arising out of or connected with this Offer shall be resolved individually, without resort to any form of class action. Any and all claims, judgments and awards shall be limited to actual out-of-pocket damages, excluding attorneys' fees and court costs. CALIFORNIA RESIDENTS: BY PARTICIPATING IN THIS OFFER, YOU WAIVE YOUR RIGHTS WITH RESPECT TO CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES THAT "GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."
Personal information collected in connection with this Offer is processed in accordance with our Privacy Policy at https://www.surlatable.com/common/cmpyPrivacy.jsp
Does Sur La Table offer a military discount?
Yes. Sur La Table extends a 15% discount to active duty, retired military personnel, veterans, and their immediate family members. This discount is available in stores only, and a valid military ID must be shown at the time of purchase. Exclusions apply, including select brands, gift cards, shipping fees, and taxes. This discount may not be combined with other promotions or offers. Ask an associate in store for details.
Does Sur La Table offer a professional discount?
Yes. Sur La Table offers a 10% discount to qualified culinary professionals, including chefs, pastry chefs, bakers, caterers, sommeliers, restaurant owners, and culinary students. This discount is available in stores only, and a valid photo ID and proof of profession must be presented at the time of purchase. Exclusions apply, including select brands, gift cards, shipping fees, and taxes. The discount cannot be combined with other promotions or offers. Ask an associate in store for details.
Store Changes due to COVID-19
What steps are you taking in your stores to help prevent the spread of COVID-19?
The safety and wellbeing of our employees and customers remains our top priority. These are some of the steps we are taking:
- Maintaining social distancing when possible
- Increased cleaning protocols
- Gloves and hand sanitizer are available
- COVID-19 safety plans in place in all of our stores
- Closely monitoring and following CDC guidance and all local public health mandates
Do I need to wear a face mask while in a Sur La Table store?
It depends. Where required by local ordinance, customers must continue to wear masks while visiting our stores or taking in-person cooking classes.
Safonia Shipping Protection
How much does Safonia shipping protection cost?
Safonia costs a small percentage of your order’s subtotal (the cost of the order before shipping and taxes). The exact cost is shown at checkout before you complete your purchase. There are no hidden fees or monthly charges.
What situations does Safonia not cover?
Safonia does not cover problems outside of the shipping process, including:
- Items never shipped
- Items sent to the incorrect address (if provided incorrectly by the customer)
- Wrong items, incorrect sizes, or manufacturing defects
- Damage unrelated to shipping, such as natural wear or damage caused by pets
- Situations outside anyone’s control, including natural disasters, wars, terrorism
- Fraud
What if I receive the wrong item?
If you receive an incorrect item, size, or color, please send us an email or call our Customer Service Center at
1-317-559-2041. Our representatives are available to answer your emails or calls from 9am-9pm Eastern M-F and 10am-6pm Eastern Sat and Sun. Safonia does not cover wrong items — this is handled as a standard return/exchange by the merchant at no cost to you.
Does Safonia cover manufacturing defects?
No, Safonia does not cover manufacturing defects or quality issues that existed before shipping. These are covered under the manufacturer’s warranty or the merchant’s return policy. Contact the merchant’s customer service for defective items. Safonia only covers damage and lost and stolen packages that occur during shipping and transit.
What if my package is delivered to the wrong address?
If you provided an incorrect shipping address, Safonia does not cover reshipment costs. However, if the carrier delivered to a different address than what you provided, this may be covered as a lost package. File a claim through your Safonia account within 30 days of the expected delivery date.
Does Safonia cover delays or losses due to natural disasters?
Safonia does not cover shipping delays, losses, or damage caused by natural disasters, severe weather, acts of terrorism, wars, or other extraordinary circumstances beyond the carrier’s control. These are considered force majeure events excluded from coverage.
Does Safonia offer any rewards or cashback?
Earn a +25% SLT Perks Bonus by opting into Safonia Shipping Protection during the online checkout process. Shipping protection is not eligible on gift card purchases, items shipped directly from vendors, store pickup orders, or same-day delivery. For full details, visit
surlatable.com/perks/.
Does Safonia cover return shipping costs?
Safonia does not cover return shipping fees for standard returns or exchanges. However, if your item arrives damaged or is lost in transit and is covered by Safonia, we will provide a full refund including the original shipping costs — so no return shipping is needed. Please note that the cost of the shipping insurance itself is non-refundable once a claim has been redeemed.
How do I create a claim with Safonia?
Use the claim link sent to your email or submit a claim at
https://safonia.ai/. Safonia will review most claims within 48 hours and respond with resolution.
What if I'm not satisfied with my Safonia experience?
If you're not satisfied with Safonia's claims process or service, please contact us at
support@safonia.ai within 30 days. For approved claims, we guarantee resolution within 48 hours. If Safonia doesn't resolve your shipping issue as promised, we'll provide additional compensation on a case-by-case basis.