- >How long do deliveries take?
-
| |
If you place your order on... |
It should arrive in...* |
| Standard |
Any day
Any time |
7 - 10 business days |
| Express** |
Any day
Any time |
3 - 5 business days |
| Overnight** |
Before 10:00 am Pacific
After 10:00 am Pacific
|
Next business day
2 business days
|
- >Can I ship my order to a Post Office Box?
-
No, Sur La Table does not ship orders to Post Office Boxes.
- >Will I receive a confirmation of my order and how can I check its status?
-
We will send you an email as soon as your order has been shipped which will include the information to track your order.
- >What are your shipping charges?
-
Original
Merchandise Total
(excl. gift wrap & tax) |
Standard* |
Express** |
Overnight** |
| $0.00 - $15.00 |
$5.50 |
$15.45 |
$25.45 |
| $15.01 - $25.00 |
$6.50 |
$16.45 |
$26.45 |
| $25.01 - $35.00 |
$7.50 |
$17.45 |
$27.45 |
| $35.01 - $45.00 |
$8.50 |
$18.45 |
$28.45 |
| $45.01 - $55.00 |
$10.50 |
$20.45 |
$30.45 |
| $55.01 - $75.00 |
$11.50 |
$21.45 |
$31.45 |
| $75.01 - $95.00 |
$13.50 |
$23.45 |
$33.45 |
| $95.01 - $150.00 |
$16.50 |
$26.45 |
$36.45 |
| $150.01 + |
11% of Merchandise Total |
11% of Merchandise Total + $9.95 |
11% of Merchandise Total + $19.95 |
- >What does additional charges may apply mean?
-
Additional fees are charged for certain items because of their weight and size. These items will be noted on our website and in the catalog.
- >Do you charge shipping for Gift Cards?
-
- Standard Ground Delivery - no charge
- Express - $6.50
- Overnight - $10.00
- >Can I ship items to multiple addresses?
-
Yes, you can. Any time you have more than one item in your cart, you will have the ability to ship the items to multiple addresses during Checkout.
- >What if I place an order from outside the Continental U.S., Alaska or Hawaii?
-
We currently cannot calculate shipping or billing charges for any online orders being shipped to countries outside Continental U.S. or to the following locations:
- Federated States of Micronesia
- Marshall Islands
- Northern Mariana Island
- Palau
- Puerto Rico
- Virgin Islands
- American Samoa
- Guam
Please call our customer service department 24 hours a day (toll-free) at 800.243.0852 to place your order.
- >Canada/Foreign shipping
-
Please call us, (toll-free) at 866.328.5412 from Canada, or 317.858.5700 from all other countries, to place your order for shipment outside the United States.
- >Shipping to APO/FPO addresses
-
We are able to ship to APO/FPO addresses with few restrictions:
We do not offer Express or Overnight shipping to APO/FPO addresses. Additionally, some items are shipped directly from our vendors and may not be eligible for APO/FPO delivery. Generally, the items that would not be eligible for APO/FPO delivery are very large items such as furniture. We will be happy to provide information for specific items at your request.
