We guarantee the quality of the products we sell in our stores and on our website.
If you’re not satisfied with your purchase, you have up to 30 days from the date of delivery to initiate a return. An original receipt is required, and items must be in new condition with all original packaging. All refunds issued will be in the original form of tender (in-store cash refunds are limited to $100, with any balance refunded as a check by mail), or can be exchanged for a Sur La Table virtual gift card if preferred. Returns accompanied by a gift receipt will be refunded in the form of a Sur La Table virtual gift card. Prior purchases may be eligible for a one-time price adjustment within 14 days of purchase.
All clearance items (with prices ending in $0.X9) are final sale and are not eligible for return. Food items are final sale. Returns without proof of purchase will not be accepted.
For purchases made through Amazon, please submit return requests through Returns & Orders on Amazon.com.
Except in cases where the merchandise arrived damaged or defective, incorrect item was shipped, or you received duplicate shipments, the following shipping fees shall apply:
- For each return shipment over $25.00, the shipping fee will be $12.95 (except for Alaska and Hawaii).
- For each return shipment under $25.00, the shipping fee will be $6.95 (except for Alaska and Hawaii).
- For each return shipment from Alaska and Hawaii, the shipping fee will be $26.95.
Please note that the original shipping charges are non-refundable. Refunds will be applied back onto the original form of payment that was used to place the order unless the purchaser opts to exchange for a Sur La Table virtual gift card.
To initiate a return for an item delivered via UPS, or a Sur La Table cooking class registration, click here.
You will be prompted to enter your order number and the email address associated with your order. Items eligible for return will allow you to select and enter return reasons. If you cannot select an item, that means the item is not returnable. If your item arrived damaged or is incorrect, please contact our Customer Service team at 1-317-559-2041 so we can amend the situation.
Items you wish to return may also be taken to any of our stores. Please bring your invoice, receipt, or show your order confirmation email along with the item you wish to return. Refunds are issued to the original form of payment, or to Sur La Table gift card for gift returns. If a credit card was used as the original pay type, please bring that card with you.
We take pride in the quality of our products and the condition in which they arrive to you. If something isn't right with your order, simply contact us to tell us what happened, and we’ll contact you directly to resolve the issue. You may also contact our Customer Service team directly at 1-317-559-2041 for assistance.
We currently do not offer exchanges on hard good products; however, we now provide the option for our customers to exchange their cooking class for a different class of their choosing. Cooking classes are eligible for exchange if outside the return window. To exchange your class please click here. For more information please see cooking class FAQs here.
After we receive your return and confirm that all items are in saleable condition your refund will be processed in 10 business days back onto the original form of payment used to place the order, or to a Sur La Table virtual gift card if chosen as preference when return was initiated. A refund to a credit card may not show up on your credit card billing statement for up to 2 billing cycles.
The limited warranty covers defects in materials and workmanship in the product. What is not covered: The limited warranty does not cover the normal wear and tear of the product. The limited warranty does not cover any damage caused by misuse or any alteration of the product. We reserve the right to make these decisions based on the info provided and our product knowledge and experience.
Last Modified: April 24, 2025