We guarantee the quality of the products we sell in our stores and on our website.
If you’re not satisfied with your purchase, you have up to 30 days from the date of delivery to initiate a return. An original receipt is required, and items must be in new condition with all original packaging. All refunds issued will be in the original form of tender (in-store cash refunds are limited to $100, with any balance refunded as a check by mail), or can be exchanged for a Sur La Table virtual gift card if preferred. Returns accompanied by a gift receipt will be refunded in the form of a Sur La Table virtual gift card. Prior purchases may be eligible for a one-time price adjustment within 14 days of purchase.
All clearance items (with prices ending in $0.X9) are final sale and are not eligible for return. Food items are final sale. Returns without proof of purchase will not be accepted.
For purchases made through Amazon, please submit return requests through Returns & Orders on Amazon.com.
Except in cases where the merchandise arrived damaged or defective, incorrect item was shipped, or you received duplicate shipments, the following shipping fees shall apply:
For each return shipment over $25.00, the shipping fee will be $12.95 (except for Alaska and Hawaii).
For each return shipment under $25.00, the shipping fee will be $6.95 (except for Alaska and Hawaii).
For each return shipment from Alaska and Hawaii, the shipping fee will be $26.95.
Please note that the original shipping charges are non-refundable. Refunds will be applied back onto the original form of payment that was used to place the order unless the purchaser opts to exchange for a Sur La Table virtual gift card.
After we receive your return and confirm that all items are in saleable condition your refund will be processed in 10 business days back onto the original form of payment used to place the order, or to a Sur La Table virtual gift card if chosen as preference when return was initiated. A refund to a credit card may not show up on your credit card billing statement for up to 2 billing cycles.
